Italian Customer Support Specialist - Digital Advertising

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly-skilled professionals to join our company.

Your responsibilities :

• Verification Operations : Process licence, insurance, and business registrations submissions to confirm alignment with the service’s quality guidelines for new reviews and recertifications
• Reactive Support : Provide reactive phone and / or email support for live advertisers
• Product Operations : Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language specific support is required; process Google Guarantee claims per qualification guidelines
• Quality Monitoring and Improvement Operations : Review live provider quality results and work with partners to improve performance
• Provider Support and Retention : Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations
• Properly prepare and set expectations with businesses about the onboarding and go-live process
• Develop a deep understanding of the onboarding requirements / processes for our product across different regions
• Work closely with businesses to collect and submit information required to complete our onboarding process
• Accurately advise and support businesses on each verification requirement as they work to complete the onboarding process
• Support ad-hoc operations work as needed
• Work in a fast-changing, fast-paced workplace

Requirements

Nice to have :

Desirable Skills

Benefits