New Balance / Customer Support Agent with a High Level of French (Full-Time)

Who We Are

CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.

Our Client

New Balance : Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide.

We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.

What’s your Mission?

• Collaborate effectively : Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.
• Customer-centric approach : Empathize with customer needs, analyse their issues, and provide personalized solutions.
• Omnichannel support : Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
• Product expertise : Develop a deep understanding of our client's products and services.
• Become a New Balance expert : Gain in-depth knowledge of the New Balance brand and its offerings.
• Brand advocacy : Embody our company values and act as a brand ambassador in all interactions.

Requirements

Your Experience, Our Future

Benefits

Your Benefits Package

Additional Perks :

Let's chat about your future at CPM International!