Chief Guest Services Manager

Overview

The role of a Concierge and Events professional is multifaceted, encompassing the delivery of an exceptional guest experience. The individual in this position will oversee the seamless execution of premium service, acting as a liaison between guests, corporate teams, and hotel departments.

Key Responsibilities

• Primary Guest Contact : This person serves as the primary contact for all guests, with a focus on VIP lists, Loyalty programs, Groups, and Concierge Class.
• Event Organization and Coordination : They execute flawless and timely guest services, including event organization and coordination.
• Maintaining Ambiance : The Concierge maintains the physical appearance and ambiance of Concierge lounges, Loyalty Spaces, and conference rooms.
• Special Requests : Coordinates special requests for personalized services, such as transportation and shore excursions.

Qualifications and Skills

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