Localization Team Coordinator

Overview Hello, we're Toppan Digital Language. We're a language solutions provider that's enabled by tech. Our mission is to help global companies with high-risk, business-critical content sell with confidence in any language. We aim to be the #1 localization partner for companies in life sciences and healthcare, market insights, consumer brands, financial and legal services. Our ambition is proudly backed by Toppan Inc., a worldwide leader in content distribution with a global team of more than 50,000 employees. Operating globally, we design language solutions with the best teams and the best tech to meet our customers' needs at speed, at scale—securely. We are obsessed with our clients\' success, and as importantly, our employees'. We want to build a reputable firm that attracts, develops, and retains exceptional talent in our industry. Our values reflect the thinking of our founders who have decades of trusted industry and localization expertise. They act as a major force in shaping our company culture : an entrepreneurial spirit that embraces a growth mindset and an ethos of inspiring excellence. We want our teams and leaders to bring their best each day

THE ROLE

Reporting to the Service Delivery Director, the Localization Team Coordinator will be a pivotal team player, providing comprehensive support across a variety of areas, including project management and customer assistance. This role is crucial in identifying potential issues and coaching junior team members to ensure optimal performance. The ideal candidate is adept at client interaction, enjoys team leadership, has a keen attention to detail, and is committed to continuous learning and exceeding expectations. This position offers a unique opportunity to thrive in a dynamic, creative, and multicultural environment.

Responsibilities Independently lead and effectively manage the full lifecycle of translations projects for highly Market Research industries from inception to completion.

Determine resource requirements and optimal cost structure based on objectives and operational needs.

Proactively lead the identification of any potential issues and resolve and close identified gaps.

Actively participate in and support business development efforts and client meetings and other parts of the business.

Ownership and maintenance of corresponding production processes.

Billing forecasting and management.

Participate in mentoring or training of junior colleagues.

Support Team Lead in daily management of team.

Participate in recruitment processes, including conducting interviews and candidate selection decisions.

Lead Performance Review management processes, including setting objectives and providing feedback on employee performance and development plans.

Qualifications & Experience University degree in relevant discipline (translation, languages) or equivalent experience.

Fluent English and ideally one other language, both spoken and written, are preferred for this position.

4+ years of project management experience.

People management experience preferred.

Experience with Marketing, Media, Consumer clients preferred.

Skills Excellent communication and interpersonal skills

Ability to adapt to a rapidly changing and growing business

Strong IT skills, advanced knowledge of CAT tools and understanding of MT

Strong communication skills including presentation / meeting facilitation

Ability to take initiative in resolving queries / issues

Responsibility and accountability in client-facing situations

Excellent time management and organizational skills

Proactive and flexible team player

Toppan Digital Language is committed to equality in employment and is able to consider any necessary adjustments during the recruitment process.

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