Global B2B Coordinator

Global B2B Coordinator

JD : Global Platform Coordinator - B2B Digital Commerce

Overview Position Overview : We are seeking a dynamic Global Platform Coordinator to serve as the critical bridge between our global digital platform team and regional operations. This role is essential to our ongoing digital transformation and will be instrumental in scaling our B2B commerce capabilities across global markets. The successful candidate will combine technical expertise with business acumen to drive platform adoption, optimize regional performance, and ensure seamless integration between global platform capabilities and local market needs.

Key Responsibilities Global Platform Integration & Product Collaboration

Serve as primary technical and functional contact between global platform team and regional IT / operations teams

Partner with B2B product team to gather regional business requirements and translate them into product roadmap priorities and feature specifications

Collaborate with B2B product managers to validate regional product requirements, user stories, and acceptance criteria

Monitor regional system integrations (pricing, inventory, fulfillment) to ensure data accuracy and system reliability

Lead integration quality assurance initiatives to maintain optimal system performance

Provide regional market insights to B2B product team for competitive analysis and product positioning

Regional Enablement & Training

Develop and deliver comprehensive platform training programs for regional sales teams, customer service, and operations staff

Create and maintain platform documentation, best practices guides, and training materials tailored to regional needs

Partner with regional teams to onboard new B2B customers to the platform, providing technical expertise and guidance

Establish centers of excellence for platform utilization within regional markets

Performance Optimization & Product Intelligence

Track and analyze platform performance metrics specific to assigned region(s)

Identify optimization opportunities and collaborate with B2B product team on enhancement roadmaps and feature prioritization

Generate insights from platform usage data to drive strategic decision-making and inform product development

Participate in B2B product team sprint reviews, backlog grooming, and feature validation sessions

Conduct regional user acceptance testing for new product features and platform updates

Implement continuous improvement processes for platform efficiency and user experience

Customer Success & Product Feedback

Proactively work with high-value regional customers to maximize platform adoption and identify enhancement opportunities

Collaborate with regional sales teams and B2B product team to develop platform-driven growth strategies

Facilitate feedback loops between regional customers and B2B product development teams

Support complex B2B customer implementations and customizations in partnership with product team

Serve as regional voice in B2B product team customer advisory sessions and user research initiatives

Document and communicate regional customer use cases and success stories to inform product marketing and development

Required Qualifications Education & Experience

Bachelor\'s degree in Business, Engineering, Information Technology, or related field

5-7 years of experience in B2B commerce, platform management, or business systems

3+ years of experience in cross-functional collaboration with global and regional teams

Demonstrated experience in digital transformation initiatives

Technical Competencies

Strong understanding of B2B e-commerce platforms, APIs, and system integrations

Proficiency in data analysis tools and platform analytics (SQL, Excel, BI tools)

Experience with ERP systems, CRM platforms, and order management systems

Knowledge of web technologies, cloud platforms, and SaaS solutions

Familiarity with agile development methodologies and project management tools

Business & Communication Skills

Proven ability to translate technical requirements into business language and vice versa

Exceptional cross-cultural communication and collaboration skills

Strong project management capabilities with experience managing multiple stakeholders

Customer-facing experience with enterprise B2B clients

Ability to work effectively across time zones and virtual team environments

Experience collaborating with product management teams in agile development environments

Strong user advocacy skills with ability to represent regional customer needs in product decisions

Industry Knowledge

Understanding of B2B commerce best practices and emerging digital trends

Knowledge of global trade, supply chain, and distribution challenges

Familiarity with regulatory compliance requirements across different markets

Experience in manufacturing or cycling industry preferred but not required

Preferred Qualifications

Master\'s degree in relevant field

Professional certifications in platform management, project management (PMP), or business analysis

Experience with Salesforce, SAP, Oracle, or similar enterprise platforms

Previous experience in global technology companies or digital-first organizations

Multilingual capabilities aligned with regional assignments

Experience in change management and organizational transformation

Key Success Metrics

Regional platform adoption rates and user engagement scores

System integration uptime and data accuracy metrics

Customer onboarding time reduction and success rates

Regional revenue growth attributed to platform optimization

Training program effectiveness and user satisfaction scores

Cross-functional collaboration effectiveness ratings with B2B product team

Quality and impact of regional requirements and feedback delivered to product team

Regional customer satisfaction scores and product feature utilization rates

Growth & Development Opportunities

This role offers significant growth potential as our organization continues its digital transformation journey. The successful candidate will gain exposure to cutting-edge B2B commerce technologies, global business operations, and strategic platform development. Career progression opportunities include senior platform management roles, global digital strategy positions, and regional leadership opportunities.

Working Environment

Global role with regional focus requiring collaboration across multiple time zones

Hybrid work environment with travel requirements (15-25% domestic / international)

Fast-paced, transformation-oriented culture with emphasis on innovation and continuous improvement

Direct exposure to executive leadership and strategic platform decisions

This position is designed to evolve with our digital transformation and will remain critical to our success in the competitive B2B commerce landscape over the next 2-3 years and beyond.

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