Director of EMEA Channel Partnerships

Our Culture

Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian / Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

About the Role

As a key leader within the Quantum Metric Partnerships Team, the Director, EMEA Channel Partnerships will play a pivotal role in driving significant growth and scale through our strategic cloud, technology, and solution partners across EMEA. This role will work directly with Quantum Metric sales and Customer Success teams, alongside EMEA GTM leaders, as well as our channel partners' field sales and executive teams. You will define and execute the EMEA ecosystem strategy, identify and onboard key partners, establish best practices for joint go-to-market initiatives, and broadly enable all stakeholders on the value of Quantum Metric within our partner ecosystems.

The Director, EMEA Channel Partnerships will be the primary partner resource for all channel-related initiatives within the EMEA region. This role will be expected to establish trust and credibility, lead regional partner sales managers, and collaborate with a variety of stakeholders, including account executives, regional VPs, marketing, sales engineering, and customer success, while flawlessly executing our partner sales processes and delivering on all key performance metrics and outcomes.

Responsibilities Develop and Own EMEA Partner Strategy : Formulate and execute the comprehensive EMEA partner strategy in close collaboration with EMEA GTM leaders.

Identify and Onboard Strategic Partners : Identify, prioritize, and onboard solution partners (including system integrators, digital agencies, consultancies, and resellers) into the Quantum Metric partner program.

Drive Joint Business Planning : Collaborate with partners to develop detailed joint business plans focused on generating and accelerating new logo acquisition and existing logo expansion.

Secure Executive Alignment : Develop compelling business cases, secure executive sponsorship, and gain buy-in for key channel partner initiatives that align with Quantum Metric’s EMEA GTM strategy.

Cross-Functional Execution : Work cross-functionally with EMEA sales, customer success, and marketing teams to ensure seamless execution of the partner strategy.

Execute Strategic Go-To-Market Programs : Implement strategic go-to-market programs leveraging joint marketing opportunities such as webinars, podcasts, case studies, blog posts, and physical events.

Build and Manage Partner Sales Teams : Recruit, hire, and manage the partner sales managers across targeted EMEA markets, driving their performance and professional development.

Requirements 10-15 years of progressive technology-related sales or channel management experience.

8+ years of experience developing and scaling cloud, technology, and solution partnerships, managing partner sales teams, and delivering strong revenue growth within the EMEA market.

Bachelor’s degree or equivalent practical experience.

Familiarity with the contact center environment (e.g., chat, call center agents, software, processes, call obviation projects) is preferred.

Proven experience working with and managing partnerships with enterprise organizations.

Experience working with system integrators, digital agencies, and consultancies.

Ability to thrive in a fast-paced environment; a self-starter who exhibits passion, persistence, and integrity in all endeavors.

Demonstrated strong leadership and people management skills.

Exemplify articulate, thoughtful, professional, organized, concise, humble, and accountable traits, with excellent communication skills and a high emotional IQ.

Familiarity with the APAC market and partners is a plus.

Experience developing partnerships and alliances within the e-commerce / digital industry is a plus, with direct experience in analytics, experimentation, CX, personalization, or contact center solutions being highly valued.

20% travel

Perks & Benefits

Group Health Plans (100% paid)

Life Assurance Employee Assistance Program

Stock Options

Employee Lead Referral Program

Internal Lead Referral Program

One-Time Home Office Enhancement Stipend

Monthly Business Expense Stipend

Parental Leave

Company-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement)

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email / slack)

Sick Pay in accordance with statutory requirements Automatic enrollment in QM Pension Plan with 4% match

MacBook and awesome swag delivered to your door

Encouraging and collaborative culture

About Quantum Metric

As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.

Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%.

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.comemail address and / or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and / or any upfront fees / costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts tosecurity@quantummetric.com.

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