English Technical Support Agent - BARCELONA

Do you have a technical background or interest? Are you fluent in English and would you like to work in the e- payments industry, providing B2B technical support in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Tech Support team in sunny Barcelona! Both from the comfort of your home and within our vibrant office space. Join us in embracing the best of both worlds with our innovative hybrid working model!

Tasks

Key Responsibilities

• Handling first line inbound technical support requests by phone, e-mail and tickets (B2B)
• Assisting new customers (merchants) with technical set-up of their account
• Troubleshooting and investigating technical issues (e.g., technical set up of accounts, transaction statuses and errors, technical parameters, payment pages, errors related to product integrations)
• Ensuring continuity of the merchant business by responding quickly and correctly
• Providing additional product information
• Maintaining a strong customer relationship
• Collaborate effectively with team members and cross-functional departments to streamline processes and deliver seamless customer service.

Requirements

What are we looking for?

Benefits

What we offer?

Please submit your resume highlighting your relevant experience and why you would be a great fit for this role.

Newco Communications is a Belgium-founded company, based in Valencia and Barcelona. We specialise ourself in Customer Service. Next to having an excellent company athmosphere, we pride ourselves in being very people oriented.