In-Work Support Adviser

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations.

We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, , Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

If you're looking to grow your career in a dynamic, global, and impact-driven environment, we'd love to hear from you.

We are looking for a Lead Domain Specialist (Enterprise Support Specialist) to join our team

The Lead Domain Specialist acts as a focal person to streamline product knowledge and domain-related projects in different features throughout the software.

They maintain a high level of technical and communication skills while delivering our users with solutions by working on tickets that come in via emails, chats and calls.

Please note, this role is for the later shift, so work hours will be 12pm - 9pm CET.

Deliver outstanding customer service by swiftly resolving complex queries via primarily chat and ticket, as well as some phone

Contribute to and maintain our knowledge base, constantly improving our support resources

Please note, this role is for the later shift, so work hours will be 12pm - 9pm CET

~Native English / Near-native speaker (or mother tongue)

~ Customer orientation and the ability to go the extra mile to engage customers