Head of Customer Success

Isotrol is a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector transform efficient renewable power plant control solutions ideas into software solutions realities. We have been powering the largest energy companies for over three decades, managing more than 100+ GWTs across the globe. And what is most exciting about it is that this is only the beginning.

At Isotrol, we are immersed in a transformation process where we are creating SaaS solutions with cutting edge technology to adapt not only to the largest clients, but to be able to adapt to all companies in the sector. What we do is deeply connected to create a more sustainable world, and our team members are the most valuable asset and where our success as a company starts. We’re a team of over 350 people across 5 countries (Spain, USA, Mexico, Brazil and Chile) delivering expert knowledge, passion and commitment to support our clients in the achievement of a more sustainable world.

The role :

We are looking for a Head of Customer Success for our end-to-end solution (SaaS Renewables)

Your key responsibilities :

Lead and coordinate the Customer Success Managers team.

Provide strategic guidelines for developing and implementing the CSM role at Isotrol, as well as guiding and prioritising work within the CSM team.

Facilitate coordination with other areas of the company, such as sales, product and operations.

Monitor the status of accounts in relation to the risks and opportunities associated with each stage of the customer lifecycle : onboarding, adoption and extension.

Define objectives and monitor success indicators for the area in order to define associated action plans.

Your skills and experience :

Business knowledge (energy trading, energy management and energy generation)

Experience in team Management

Product and market knowledge (scadas, cc, trading, ppc, ems)

Fluent user of crm tools

Proficiency in english

Italian is a nice to have

Active listening and customer oriented

Effective communication and assertiveness

Emotional intelligence and empathy

Leadership and proactivity

Negotiation skills

Business oriented

Here at Isotrol, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.