Chief Customer Engagement Officer

Overview

We are seeking an experienced and skilled professional to lead our Customer Success team. As the Head of Customer Success, you will be responsible for developing and implementing strategies to drive customer satisfaction and retention.

Your primary objective will be to ensure that our customers achieve their desired outcomes through effective use of our end-to-end solution (SaaS Renewables). This involves working closely with cross-functional teams, including sales, product, and operations, to identify areas for improvement and implement solutions that meet customer needs.

To be successful in this role, you will need to possess excellent leadership and communication skills, as well as the ability to analyze complex data and develop actionable insights. You will also need to have a deep understanding of customer behavior and market trends, as well as experience in managing high-performing teams.

Key Responsibilities

• Lead and coordinate the Customer Success Managers team.
• Develop and implement strategic plans to drive customer satisfaction and retention.
• Collaborate with cross-functional teams to identify areas for improvement and implement solutions that meet customer needs.
• Monitor customer accounts throughout their lifecycle and provide proactive support to ensure customer success.
• Define objectives and monitor success indicators for the area.

Requirements

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