241107CSS1 Customer Success Specialist

Position : CSS1 Customer Success Specialist

Location : Seville, Spain. 60% work-from-home / 40% presential at Imagen 6, Seville (Spain)

Contract Type : Full-time

The Company :

Checkealos is a B2B, Software as a Service – Remote User Experience Testing Platform – based Company with headquarters in Sevilla. We are present primarily in Spain, the UK, and the USA. Join our growing, world-class Customer Success team! As a Customer Success Specialist, you will work alongside our CSMs to deliver exceptional customer experiences and help drive adoption, engagement, and retention for our clients. You will also collaborate closely with teams across Sales, Product, Marketing, and Professional Services to ensure our customers get the most value out of Checkealos.

The Opportunity :

As a Customer Success Specialist, you will play a key role in supporting our customers through their journey with Checkealos, helping them achieve their goals with our platform.

What You’ll Do :

• Act as a day-to-day point of contact for customers, addressing their inquiries, troubleshooting issues, and providing solutions that help them make the most of our platform.
• Assist in managing the customer experience from onboarding to adoption, ensuring they are engaged and satisfied with the service.
• Support Customer Success Managers with client communication, reporting, and strategic initiatives that drive customer success and retention.
• Help collect feedback from customers and collaborate with internal teams to enhance our product and services.
• Provide guidance and best practices to help customers meet their goals, ensuring they derive maximum value from our platform.

What We’re Looking For :

Bonus Points :

Additional Information :

To learn more about our team, culture, and customers, visit checkealos.com. We offer a dynamic work environment and the chance to be part of a growing team that’s making an impact worldwide. Join us!

How to apply :

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