Guest Experience Manager (m / f / d)

About the project

This isn't just a new property; it's the launch of a game-changing brand set to redefine urban living in Málaga / Torremolinos. As part of a new concept that blends the best of traditional hospitality with cutting-edge flexible living solutions, Hotel OCEANIKA will serve a diverse clientele of both short-stay guests and long-term residents. Your role is vital in bringing this innovative vision to life, ensuring a seamless and exceptional experience for every guest and member.

The ideal candidate will oversee all operational aspects for both short-stay and long-stay guests, ensuring a seamless experience, maintaining high standards of guest satisfaction, and driving the property's financial performance. You will be instrumental in bringing this innovative concept to life, playing a pivotal role in ensuring exceptional service delivery and maximizing guest satisfaction.

About the role

We are looking for a passionate and driven Guest Experience Manager to lead the way in creating unforgettable stays at Hotel OCEANIKA. In this role, you will be the face of the property for our guests and members, ensuring that every interaction reflects our commitment to hospitality, comfort, and innovation. You will oversee the daily operations of the Guest Experience team, inspire and develop your colleagues, and take ownership of delivering seamless, high-quality service that exceeds expectations.

This is a unique opportunity to be part of a pioneering brand launch in Málaga / Torremolinos, where you will play a key role in shaping how our guests experience flexible living. If you thrive in dynamic environments, love working with people, and are excited to set new standards for hospitality, this role is for you.

Your Responsibilities

Member & Guest Relations

• Manage member relations, fostering a welcoming and professional environment.
• Oversee and perform check-in and check-out processes, ensuring seamless transitions for guests.
• Proactively address guest concerns, transforming them into positive experiences.

Operational Management

Continuous Improvement

Team Leadership

Your Qualifications

What we offer

If you're passionate about making every stay truly unforgettable and are excited to be part of a game-changing brand launch, we want to hear from you!

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