Luxury Guest Experience Manager

Job Title : Luxury Guest Experience Manager

The Luxury Guest Experience Manager plays a pivotal role in delivering exceptional service to high-end guests. This individual is responsible for creating memorable experiences that exceed expectations.

Main Responsibilities :

• Serve as the primary point of contact, advocate, and representative for all guests, with a strong focus on VIPs, loyalty program members, groups, and concierge class travelers.
• Maintain in-depth knowledge of the brand's features, ship-related information, revenue products, destination information, guest preferences, and services.
• Coordinate personalized requests for guests, including transportation, restaurant reservations, activities, and services.

Key Qualifications :

The Luxury Guest Experience Manager will work closely with a team of dedicated professionals to provide unparalleled service, anticipate every guest's needs, and exceed expectations. This role demands a high level of ownership, accountability, and dedication to ensuring the highest level of guest satisfaction.