L3 Technical Support Engineer

First Point Group is partnering with one of our clients to find a highly qualified L3 Technical Support Engineer with solid experience in optical transport networks, particularly on Nokia 1830 PSS (Photonic Service Switch) platforms.The ideal candidate will bring at least 5 years of experience in Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.Key Responsibilities :

• Provide Level 3 technical support for optical transport network incidents and service interruptions.- Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.- Conduct alarm and fault analysis, implement corrective and preventive actions.- Use NFM-T or similar tools for network performance monitoring and troubleshooting.- Collaborate with engineering, operations, and multi-tier support teams.Required Qualifications :
• Bachelor's degree in Telecommunications, Electronics, or related field.- Minimum of 5 years of experience in L3 technical support.- Solid hands-on experience with Nokia 1830 PSS .- Deep knowledge of DWDM, GMPLS, and OTN technologies.- Proficient in NFM-T or other network management platforms.- Strong analytical and problem-solving skills.- Excellent communication skills in Spanish.- English proficiency (Intermediate to Advanced Technical Level).- Must currently reside in Spain .Preferred Certifications :
• Nokia Optical Network Certification (ONC) or equivalent.- ITIL Foundation Certification (for incident and change management).