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Technical Support Engineer

SAJAndosilla, Navarra, España

Hace 19 días

Descripción del trabajo

Responsibilities :

Provide phone / email / Onsite based problem solving and fault finding support for installers and customers
Generating cases via CRM to track and resolve customer enquiries
Answering technical product enquiries
Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently
Developing, updating and managing technical documentation for commissioning of our products
Assist in developing the technical support process of the business
Assist in Sales Exhibitions and Trade Fairs
Liaise with Technical Support International

Qualifications :

Relevant qualification in electronic engineering and renewable energy equivalent, Direct Solar and power generation Industry experience an advantage

Solid technical understanding of inverters and batteries products, Solutions based mindset

Eagerness to support customers as required, Strong work ethic

Experience in a role which required inter department communication and coordination an advantage, Ability to work autonomously as well as part of a team

Fluent Spanish Speaking is must, Fluent English is preference

Seniority Level

Associate

Employment Type

Full-time

Job Function

Customer Service, Engineering, and Production

Electric Power Generation and Electrical Equipment Manufacturing

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Technical Support Engineer • Andosilla, Navarra, España