Technical Support Engineer

As a member of our global Manufacturing Engineering team, you will be supporting production and repair systems within the Technical Support & Education team. In this role, you will provide technical support and training to employees on various processes, ensuring seamless operations and knowledge sharing. Additionally, you will participate in the rollouts of new systems, ensuring a smooth transition and minimizing disruptions. Furthermore, you will collaborate with our manufacturing and repair facilities to validate new processes, ensuring they meet quality and efficiency standards.

Your tasks

• Provide second level technical and applications support for the manufacturing and service equipment and software
• Creation and implementation of rollout plans for the introduction of specialized equipment at Sonova Group Companies and Distributors
• Train the local specialists and users how to operate and troubleshoot the equipment on-site or remotely
• Ensure minimal disruption to production caused by equipment or infrastructure malfunctions or operator errors
• Coordinate link to technical equipment specialists and operations team, and communicate technical issues, problems and suggestions for improvements
• Support the Validation of Custom Manufacturing and Service processes, including rollouts and changes, in the region
• Support the Corporate Manufacturing Engineering team in Continuous Improvement projects in the region

Your profile

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