Technical Support Engineer

As a member of our global Manufacturing Engineering team you will be supporting production and repair systems within the Technical Support & Education team. In this role you will provide technical support and training to employees on various processes ensuring seamless operations and knowledge sharing. Additionally you will participate in the rollouts of new systems ensuring a smooth transition and minimizing disruptions. Furthermore you will collaborate with our manufacturing and repair facilities to validate new processes ensuring they meet quality and efficiency standards.

Your tasks

Provide second level technical and applications support for the manufacturing and service equipment and software

Creation and implementation of rollout plans for the introduction of specialized equipment at Sonova Group Companies and Distributors

Train the local specialists and users how to operate and troubleshoot the equipment on-site or remotely

Ensure minimal disruption to production caused by equipment or infrastructure malfunctions or operator errors

Coordinate link to technical equipment specialists and operations team and communicate technical issues problems and suggestions for improvements

Support the Validation of Custom Manufacturing and Service processes including rollouts and changes in the region

Support the Corporate Manufacturing Engineering team in Continuous Improvement projects in the region

Your profile

A bachelors degree in Electronics or a related field or an equivalent education in the technology sector

A minimum of 3 to 5 years of hands-on experience in electronics or a similar technology field including support and training

Possess strong analytical skills efficiency and a strong focus on providing customer solutions and exceptional services

Demonstrate ability to organize tasks effectively and prioritize them accordingly

Fluent in both written and spoken English

Key Skills

Database,Jira,Linux,Bank,Java

Employment Type : Full Time

Experience : years

Vacancy : 1