Technical Support Engineer

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter : Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Technical Support Engineer

As a member of our global Manufacturing Engineering team, you will be supporting production and repair systems within the Technical Support & Education team. In this role, you will provide technical support and training to employees on various processes, ensuring seamless operations and knowledge sharing. Additionally, you will participate in the rollouts of new systems, ensuring a smooth transition and minimizing disruptions. Furthermore, you will collaborate with our manufacturing and repair facilities to validate new processes, ensuring they meet quality and efficiency standards.

Your tasks

• Provide second level technical and applications support for the manufacturing and service equipment and software.
• Creation and implementation of rollout plans for the introduction of specialized equipment at Sonova Group Companies and Distributors.
• Train the local specialists and users how to operate and troubleshoot the equipment on-site or remotely.
• Ensure minimal disruption to production caused by equipment or infrastructure malfunctions or operator errors.
• Coordinate link to technical equipment specialists and operations team, and communicate technical issues, problems and suggestions for improvements.
• Support the Validation of Custom Manufacturing and Service processes, including rollouts and changes, in the region.
• Support the Corporate Manufacturing Engineering team in Continuous Improvement projects in the region.

Your profile

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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