Senior Business Analyst

Overview

Senior Business Analyst / ITSM Knowledge Manager. German Speaking. Barcelona, Spain. Flexible Start Date from September 2025 onwards. Permanent (in-house) Job.

Salary : €37,600 - €43,700 + Great Benefits END-CLIENT.

Responsibilities

• As an ITSM Knowledge Manager, you will support the operational implementation of knowledge management topics within the ITSM (IT Service Management) context.
• You will work closely with other IT teams to establish the use of knowledge within IT support processes based on ServiceNow.
• You will analyze business needs, identify areas for improvement, and report on the results.
• You will support local IT units in the individual national subsidiaries in implementing best practices.
• You will moderate meetings and independently coordinate interviews and assessments within the knowledge management framework.
• You will motivate and inspire our customers and IT colleagues regarding knowledge management.
• You will analyze all the business processes within the company and the various IT systems they use to establish the importance of each technology, determine criticality and estimation of fix timelines, and negotiate SLAs between business users and the IT Technical Support Department to ensure urgent issues are prioritized and resolved within acceptable timeframes.

Required Skills and Experience

Nice to have but not mandatory

Languages

Salary Package

Great Benefits

Remote Working

Work Visa Sponsorship

Related keywords

Business Analyst, Business Analysis, Knowledge Management, ITSM, IT Service Management, SLM, Service Level Management, SLA, Service Level Agreements, IT Help Desk, IT Service Desk, IT Technical Support, ServiceNow, SNOW, BMC Helix ITSM, Remedy, Ivanti Neurons for ITSM, Cherwell Service Management, TOPdesk, ManageEngine ServiceDesk Plus, HaloITSM, InvGate Service Management, Proactivanet, EV Service Manager.

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