Quality Assurance Specialist External Operations

Location : Barcelona Hub

Within the Supply Chain function sit our Global Planning teams. With a population of over three hundred people these teams are a competitor leading purpose built Global Hub covering a multitude of Planning areas where we share best practice in a centralized and standard way to deliver industry leading service at best cost and the right level of inventory.

The role of the QA External Operations Specialist will be to assess the level of Quality and Good Manufacturing Practices across all Vendors to be compliant with Coty Quality standards and Business needs. You will ensure that Coty Product manufactured at Vendors meets Coty Specification Quality Protocols and requirements.

Responsibilities In this role as a QA External Operations Specialist you will act as a single point of contact with Vendors for any Quality and compliance troubleshooting on Coty Products.

Deploying Quality Procedures and Policy to the EU Vendors in scope

Supporting Vendors QA qualification and onboarding for new Vendors / sites till final exit when production stops. Support QA strategy for Business transfers between Vendors. Focus on QA compliance capability building and risk mitigation

Align Process Control Plan with Vendors

Audit coach Vendors and build capability. Issue Audit reports in a timely and expert manner. Inform Management of any critical audit finding or product out of specification in a timely and expert manner

Lead and monitor Vendors Certification processes

To act as a liaison between Coty departments (R&D Marketing QA TPD Planning and WWP) and Vendors to ensure all process for manufacturing a Quality Product are efficient and enforced.

To lead investigations and follow up of corrective and preventive actions for any Product nonconformance to avoid recurrences until close-out

Investigate Quality Incident and Alert root cause identification and subsequent action planning and follow up

Analyze product consumer complaints and ensure root cause analysis (RCA) is performed with third party manufacturers (TPM) and Coty CRS system / team

Collect timely populate and analyze key performance indicators (KPI) as reported in the quality assurance reports / scorecards and follow up with the Vendors

To perform Quality Control (QC) inspection to ensure compliance with product specifications and prevent poor quality products from ending up on the markets. Take final usage decision in SAP accordingly

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