Spanish Payroll Specialist

Strada Energy InternationalGranada, Andalusia, España

Hace más de 30 días

Descripción del trabajo

Supports the associates and specialists enabling them to independently work from end to end, by monitoring, organizing and coordinating the resolution of any blocking issues

Effectively manage and monitor ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines, correct categorization, do not exceed expected thresholds and are processed per defined quality standards

Coordinate training on ticket management as needed

Effectively monitor and track all client SLAs using the appropriate BI tools to ensure adherence to reporting calendar and standard processes; if SLA are not being met, root cause and action plan to be collected and followed-up

Ability to utilize the hrX suite of tools as it relates to the scope of their team

Undertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented

Support the detection of deviations from the contractually defined standard scope of service and calendar ensuring the Change Request process and the Defective Input process is followed

Understand global standard processes as well as contractual scope of service for their team

Detect and solve possible inefficiencies in processes

To support Specialist activities for specific accounts when the need arises

Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate

Support the recruitment, induction, onboarding, training, moves, contract changes and exiting processes, ensuring these standards and followed are properly tracked

Manage accesses on all applicable systems for their team and support on logistical issues

Ensure compliant use of all systems and Company properties

Perform performance review for their team in collaboration with the Operation Manager

Support and manage the team to ensure SOC compliance

Ensure the team understands and follows the Defined Work Instructions (DWIs) and other process documentation. Monitor the periodic review of DWIs and ensure that DWIs are completed, stored as per standards, and up to date

Manage TRS and all time-related standard processes for their team : back-ups, shifts, holiday coverage, absences, presence in trainings, overtime, work at home, etc. Based on the standard process requirements, inform / consult with the Operation Manager

Manage schedule adherence, team productivity, capacity and utilization

Ability to recognize and deal appropriately with sensitive and confidential information

Support and adhere to all security compliance procedures while managing security incidents as per the defined process

Support technical issue coordination and resolution

Maintain a professional environment; correct behaviours and enforce the use of business etiquette

Work in very strict, positive and flexible collaboration with the Operation Manager

Liaise and collaborate with other departments as appropriate, including QA, Service Readiness, AS, reception

Participates in other projects and activities compatible with own skills as needed and assigned

Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint

Flexibility to support a global and fast paced environment

Attention to detail

Excellent written and verbal skills

Self-motivated and a willingness to learn

Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

BA / BS in a business-related field such as accounting, Human Resources or Business or equivalent combination of education & experience

2-3 years relevant experience administering Payroll or Health & Welfare / Benefits in an HR consulting, HR Outsourcing or Corporate environment.

HRIS knowledge : Workday, SAP, or PeopleSoft knowledge preferred

Experience working with HR and payroll data

Experience managing a teamAs pioneers in payroll, human capital and financial management solutions, we blend leading-edge technology with human ingenuity to keep you moving forward. Our team of over 8,000 experts bring decades of deep knowledge and experience to businesses around the globe helping them design and deliver at scale. Supporting over 1,400 customers across 33 countries, we embed ourselves at every stage of your journey, to help you drive your vision to value.

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Payroll Specialist • Granada, Andalusia, España

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