L2 Desktop Support Engineer

Level 2 Desktop Support Engineer (On demand basis / Backfill role)

About us :

We are a global provider of IT Resources, IT Managed Services, and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organizations and Fortune 500 companies in over 40 countries. Over the last 27 years, we have delivered millions of pounds in cost savings to our clients. With offices in the UK, Europe, India, and the US, our clients are spread across all 6 continents. Our clients and talented team members guide our strategy; we are committed to being 'allied' to our client's needs and objectives. We value our team highly and are looking for more exceptional people to join us.

Key responsibilities :

• Provide 2nd Line onsite desktop and application support services to end users.
• Troubleshoot and resolve incidents related to Desktop operating systems and mobile devices. Repair hardware and peripheral faults with warranty providers.
• Take ownership of personal ticket queues and support colleagues to improve customer satisfaction while meeting SLAs.
• Coordinate with the service desk team to maintain service levels.
• Log all work via a Service Desk Reporting Tool, keeping records up to date with incident details and remedial actions.
• Escalate critical and high-priority incidents to management.
• Report recurring incidents to problem analysis teams and management.
• Contribute proactively to service improvement initiatives.
• Provide technical expertise on project assignments.

Behavioural skills required :

Technical skills required :

Experience & Qualifications :

#J-18808-Ljbffr