IT Senior Service Delivery Manager

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Job ID : 40378 | Location : Barcelona, Barcelona, Spain

To lead and optimize Clariant's cloud infrastructure by driving cost optimization initiatives, fostering innovation, ensuring service delivery excellence, and collaborating with stakeholders to align IT investments with business goals in a global matrix environment.

Responsibilities

Collaborating with architects, cloud engineers & project managers to analyse and optimize cloud infrastructure , ensuring that the company's IT investments align with business goals.

Leading cost optimization & avoidance efforts initiatives from initiation, planning through execution to transition to operation and closure.

Bringing innovation & consolidation to Clariant global IT infrastructure cloud solutions & services.

Working close with cloud vendors, stakeholders, senior management, and IT specialists.

Taking accountability for service delivery performance, meeting customer expectations.

Execution of support operations like Incident Management, Change Management, Problem Management, Service Requests, SLA, Status reports, Dashboards, etc.

Providing accurate and regular reports to the management on performance of the service delivery

Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.

Thriving in a matrix work environment requires strong leadership, communication, and problem-solving skills.

Requirements

Higher education or equivalent degree in information management, computer science, business management or similar.

5-7 years experience in managing IT cloud costs and finding optimization areas.

3-5 years experience in service delivery role within IT infrastructure team - managing costs, contracts & vendors.

Cloud FinOps practitioner background & certifications.

ITIL certification.

Agile / SCRUM tools experience, especially JIRA (platforma to organise tasks).

Practical knowledge of cloud platforms and solutions, especially AWS & Azure.

Effectively manage vendors to maintain support and deliver new features in a cost-effective manner.

Ability to work effectively both independently and collaboratively as part of a team.

Attention to detail is key for the success in this role.

Strong analytical, time management and facilitation skills.

Our Offer

Journey with the innovative, leading Swiss based chemical specialty company.

Great work environment in Sant Joan Despi and work from home office (2 days office / 3 home office).

Opportunity to join global team of tech savvy professionals.

Work in open and collaborative culture, respectful and committed to your professional development.

Highest standard of equipment and technologies.

Solid budget for your training and certification needs.

Fully loaded benefits package.

Transparent rules regarding your salary, rewards and recognitions.

Your Contact

Talent Aquisition Clariant www.clariant.com / careers

Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units : Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.

At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.

Read more about our commitment for people -download our Employment Standards Brochure

We at Clariant are aware of our responsibility. Our purpose »Greater chemistry – between people and planet« describes the role we can play in the world if we align our thinking and all future decisions with it.

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