Global Customer Success Strategist

About the Role About the Role — We are seeking a strategic executive to lead our Customer Success organization, driving measurable ROI and customer satisfaction across global accounts.

Drive customer adoption and Net Revenue Retention (NRR) through renewals, expansions, upsell, and pricing strategies.

Make onboarding a competitive advantage by ensuring customers realize value quickly and with minimal friction.

Growth & Expansion Partner closely with Sales on land-and-expand strategies, including upsell opportunities.

Implement playbooks that position CS as a trusted advisor driving customer value and growth.

Leadership & Team Development Lead, coach, and scale the Customer Success, Onboarding, and Support teams.

Create career pathways and development plans to attract, retain, and grow talent.

Candidate Profile Proven Executive Experience : 10+ years relevant executive experience, 7+ years in B2B SaaS with at least 3 years in a senior CS leadership role.

Customer-Centric Operator : Strong record leading Customer Success functions with proven ability to make onboarding a strategic growth lever.

Data-Driven Leader : Track record using NRR, NPS, onboarding KPIs, and ROI metrics to guide teams.

Industry Knowledge : Experience in loyalty, martech, retail tech, or consumer engagement.

We Offer Executive leadership role in a global B2B SaaS scale-up.

Base in Malaga, Spain – our European hub with international exposure.

Competitive executive compensation with performance-based incentives.

The opportunity to build and scale a global Customer Success organization.

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