Technical Support Specialist - Installation & Licensing

Technical Support Specialist - Installation & Licensing

Technical Support Specialist - Installation & Licensing

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Job Title : Technical Support Specialist - Installation & Licensing

Location : Remote

Job Type : Part-Time

Language : Spanish / French / Italian / German

Job Summary :

We are seeking a skilled and customer-focused Technical Support Specialist to assist users with installation and licensing issues via chat, email, remote support and phone. The ideal candidate will have strong troubleshooting skills across Windows, macOS, and basic Linux environments, and be familiar with deployment tools and identity management systems.

Key Responsibilities :

Provide real-time support to customers via chat, email, remote support and phone for installation and licensing issues.

Troubleshoot OS-related problems on Windows, macOS, and basic Linux systems.

Assist with software deployments using tools like SCCM, Microsoft Endpoint Manager, or similar.

Guide users through SSO configurations and troubleshoot identity provider-related issues (e.g., Okta, Azure AD).

Document issues, resolutions, and customer interactions accurately in the ticketing system.

Collaborate with internal teams to escalate and resolve complex issues.

Should be proactive in identifying patterns to report to the internal team

Required Skills & Qualifications :

Experience in technical support or IT helpdesk roles involving remote support.

Proficiency in OS troubleshooting especially in installation troubleshooting (Windows, macOS, and basic Linux).

Should be able to read installation logs and find logs wherever available

Hands-on experience with deployment tools such as SCCM, Endpoint Manager, or similar.

Understanding of SSO, identity providers, and authentication protocols.

Strong communication skills and a customer-first mindset.

Ability to work independently and manage multiple tasks efficiently.

System Requirements (for remote work) :

Minimum 16 GB RAM.

Stable internet connection with at least 50 Mbps upload / download speed.

Windows 10 or higher preferred.

Preferred Qualifications :

Graduate and above

Experience with remote desktop tools and CRM (Salesforce is preferred)

Seniority level

Seniority level

Entry level

Employment type

Employment type

Part-time

Job function

Job function

Other

Industries

IT Services and IT Consulting

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