Principal, Customer Experience Global Search Solution Manager

Overview Do you dare to lead the digital transformation to create a more sustainable world? At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, big data, and energy technologies that enable integrated management of buildings, industries, and cities. We are present in over 110 countries with a diverse and disruptive team of over 150,000 people.

Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24 / 7 support across the company. Our Digital Hub in Barcelona is formed by +450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing.

Role Customer Experience Digital Global Search Application Manager will hold a crucial role in developing, implementing, and managing a customer-centric global search application for the company. Primary focus is on enhancing customer experience through effective search functionalities. You will leverage AI and semantic search solutions and work with the Global Search Domain Leader to drive advanced search capabilities. You will plan, coordinate, and supervise all activities related to the digital global search application, ensuring alignment with customer needs and business objectives. You will collaborate with cross-functional teams to drive success and continuously improve features to deliver exceptional customer experiences.

What will you do? Develop an in-depth understanding of customer search behavior, preferences, and pain points.

Design, implement, and maintain a customer-centric global search architecture that leverages AI and semantic search solutions.

Ensure availability and reliability of the digital global search application by monitoring performance, testing, and resolving issues.

Collaborate with technical teams to integrate advanced search algorithms and AI technologies for improved relevance and accuracy.

Project Coordination Define and manage projects related to the digital global search application, including requirements gathering, planning, execution, monitoring, and reporting.

Collaborate with UX / UI designers, data scientists, and developers to implement AI-driven search enhancements.

Engage with stakeholders to understand customer needs, gather feedback, and incorporate insights into the search application's evolution.

Continuous Improvement and Personalization Monitor and analyze customer search patterns, preferences, and feedback to identify areas for improvement.

Propose and implement enhancements to the search application leveraging AI and semantic search techniques.

Stay up-to-date with emerging trends in AI-powered search and semantic technologies to drive optimization.

Collaboration with Global Search Domain Leader Align the search application strategy with business objectives.

Collaborate on defining the vision, roadmap, and KPIs for the digital global search application.

Provide regular updates on progress, challenges, and opportunities related to the application.

Training and Support Develop training materials and provide guidance to internal teams on using the digital global search application.

Offer technical support to stakeholders and end-users, resolving issues promptly and providing exceptional customer service.

Qualifications Bachelor's degree in a relevant field (e.g., Computer Science, Information Systems, or Marketing).

Proven experience in managing digital application projects with a focus on customer experience and search functionalities.

Strong project management skills (requirements gathering, planning, execution, stakeholder management).

In-depth knowledge of search technologies, including AI-powered search, NLP, and semantic search.

Familiarity with customer experience best practices and methodologies.

Experience implementing AI-driven solutions and semantic search techniques.

Excellent communication, collaboration, and problem-solving skills.

Ability to work autonomously, prioritize tasks, and adapt to changing priorities in a dynamic environment.

Experience working with domain leaders and stakeholders.

What you will get Flexible schedules and hybrid work options.

Holiday and leave policies including floating holidays and sabbatical opportunities.

Global Family Leave Policy for flexible paid conditions.

Wellness and health benefits, including access to health platforms and gym networks.

Open Talent Market for professional development and opportunities.

Stock ownership program, recognition program, life insurance, and a flexible remuneration plan.

Club Schneider discounts and company-supported volunteer programs.

Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric is an Equal Opportunity Employer and values inclusion and safety in the workplace.

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