Principal, Customer Experience Global Search Solution Manager

Overview

Do you dare to lead the digital transformation to create a more sustainable world? At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, big data, and energy technologies that enable integrated management of buildings, industries, and cities. We are present in over 110 countries with a diverse and disruptive team of over 150,000 people.

Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24 / 7 support across the company. Our Digital Hub in Barcelona is formed by +450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing.

Role

Customer Experience Digital Global Search Application Manager will hold a crucial role in developing, implementing, and managing a customer-centric global search application for the company. Primary focus is on enhancing customer experience through effective search functionalities. You will leverage AI and semantic search solutions and work with the Global Search Domain Leader to drive advanced search capabilities. You will plan, coordinate, and supervise all activities related to the digital global search application, ensuring alignment with customer needs and business objectives. You will collaborate with cross-functional teams to drive success and continuously improve features to deliver exceptional customer experiences.

What will you do?

• Develop an in-depth understanding of customer search behavior, preferences, and pain points.
• Design, implement, and maintain a customer-centric global search architecture that leverages AI and semantic search solutions.
• Ensure availability and reliability of the digital global search application by monitoring performance, testing, and resolving issues.
• Collaborate with technical teams to integrate advanced search algorithms and AI technologies for improved relevance and accuracy.

Project Coordination

Continuous Improvement and Personalization

Collaboration with Global Search Domain Leader

Training and Support

Qualifications

What you will get

Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric is an Equal Opportunity Employer and values inclusion and safety in the workplace.

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