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Deputy Boutique Manager

Deputy Boutique Manager

TAG Heuermadrid, madrid, España
Hace 21 días
Descripción del trabajo

A TAG HEUER DEPUTY BOUTIQUE MANAGER IS…

…A PERFORMANCE-DRIVEN SALES EXPERT

  • Plays an active role in the boutique, increasing boutique sales, contributing individually to the turnover, and bringing the team in achieving the global objective
  • Analyzes the store’s retail KPIs, identifies business opportunities to drive growth, implements 360° action plans to tackle them, and ensures follow-up and feedback sharing
  • Stays updated on the watch industry as well as on local / market competitive environment and anticipates the business accordingly, leveraging business opportunities linked to local market
  • Takes full responsibility of Boutique’s performance on all aspects in the absence of the Boutique Manager

…A PERFORMANCE-DRIVEN SALES EXPERT

  • Plays an active role in the boutique, increasing boutique sales, contributing individually to the turnover, and bringing the team in achieving the global objective
  • Analyzes the store’s retail KPIs, identifies business opportunities to drive growth, implements 360° action plans to tackle them, and ensures follow-up and feedback sharing
  • Stays updated on the watch industry as well as on local / market competitive environment and anticipates the business accordingly, leveraging business opportunities linked to local market
  • Takes full responsibility of Boutique’s performance on all aspects in the absence of the Boutique Manager
  • …A TEAM LEADER

  • Ensures team’s motivation and cohesion to reach the Boutique’s goals
  • Acts as a point of contact for both teams and boutique / Market management, and as a privileged interface between both when necessary
  • Ensures strong presence on the shopfloor to support and coach the team members on the floor, provides feedback, develops them in their current roles
  • Promotes a positive, inclusive, and supportive work environment in line with group’s values
  • Contributes to the successful onboarding of newcomers
  • Acts as Team leader in the absence of the Boutique Manager
  • …A TAG HEUER AMBASSADOR

  • Ensures an outstanding service is offered to all visitors in store; trains, develops, and debriefs teams around Client Experience excellence
  • Embodies the Tag Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
  • Defines proactively grooming, attitudes, and Visual Merchandising in line with luxury standards and internal guidelines
  • …A CLIENT DEVELOPMENT SPECIALIST

  • Leads the team to develop long-term relationships with clients
  • Sets and follows clienteling action plans (outreaches, appointments, sales from appointments…)
  • Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
  • Plans and participates to events in line with brand strategy and guidelines
  • …AN OPERATIONS EXCELLENCE SUPERVISOR

  • Oversees the boutique operational processes, front and back, in line with internal guidelines (inventory, cash, security, store opening and closing...) with full autonomy
  • Ensures compliance with internal control policies
  • Supervises the store expenses and maintenance
  • Shows proactivity to challenge and improve processes
  • #LI-PA1 HARD SKILLS

    Management experience in a luxury retail environment

    Mastery of selling skills

    Mastery of sales KPIs

    Knowledge of Brand DNA & history

    Knowledge of Brand Collections

    SOFT SKILLS

    Creative business driver, results-oriented

    Client-centric mindset, focused on recruiting new clients and growing the active client base

    Excellent interpersonal and communication skills

    Able to effectively lead a team, able to coach and develop a high-performing team

    Agile manager, able to multi-task in a fast-paced environment

    Flexibility, fast learner

    Autonomy, sense of ownership

    Pragmatism and resilience

    LANGUAGES

    Native or fluent in Spanish

    Fluent in English #J-18808-Ljbffr

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    Deputy Boutique Manager • madrid, madrid, España

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