A TAG HEUER DEPUTY BOUTIQUE MANAGER IS…
…A PERFORMANCE-DRIVEN SALES EXPERT
- Plays an active role in the boutique, increasing boutique sales, contributing individually to the turnover, and bringing the team in achieving the global objective
- Analyzes the store’s retail KPIs, identifies business opportunities to drive growth, implements 360° action plans to tackle them, and ensures follow-up and feedback sharing
- Stays updated on the watch industry as well as on local / market competitive environment and anticipates the business accordingly, leveraging business opportunities linked to local market
- Takes full responsibility of Boutique’s performance on all aspects in the absence of the Boutique Manager
…A PERFORMANCE-DRIVEN SALES EXPERT
Plays an active role in the boutique, increasing boutique sales, contributing individually to the turnover, and bringing the team in achieving the global objectiveAnalyzes the store’s retail KPIs, identifies business opportunities to drive growth, implements 360° action plans to tackle them, and ensures follow-up and feedback sharingStays updated on the watch industry as well as on local / market competitive environment and anticipates the business accordingly, leveraging business opportunities linked to local marketTakes full responsibility of Boutique’s performance on all aspects in the absence of the Boutique Manager…A TEAM LEADER
Ensures team’s motivation and cohesion to reach the Boutique’s goalsActs as a point of contact for both teams and boutique / Market management, and as a privileged interface between both when necessaryEnsures strong presence on the shopfloor to support and coach the team members on the floor, provides feedback, develops them in their current rolesPromotes a positive, inclusive, and supportive work environment in line with group’s valuesContributes to the successful onboarding of newcomersActs as Team leader in the absence of the Boutique Manager…A TAG HEUER AMBASSADOR
Ensures an outstanding service is offered to all visitors in store; trains, develops, and debriefs teams around Client Experience excellenceEmbodies the Tag Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at eventsDefines proactively grooming, attitudes, and Visual Merchandising in line with luxury standards and internal guidelines…A CLIENT DEVELOPMENT SPECIALIST
Leads the team to develop long-term relationships with clientsSets and follows clienteling action plans (outreaches, appointments, sales from appointments…)Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the businessPlans and participates to events in line with brand strategy and guidelines…AN OPERATIONS EXCELLENCE SUPERVISOR
Oversees the boutique operational processes, front and back, in line with internal guidelines (inventory, cash, security, store opening and closing...) with full autonomyEnsures compliance with internal control policiesSupervises the store expenses and maintenanceShows proactivity to challenge and improve processes#LI-PA1 HARD SKILLS
Management experience in a luxury retail environment
Mastery of selling skills
Mastery of sales KPIs
Knowledge of Brand DNA & history
Knowledge of Brand Collections
SOFT SKILLS
Creative business driver, results-oriented
Client-centric mindset, focused on recruiting new clients and growing the active client base
Excellent interpersonal and communication skills
Able to effectively lead a team, able to coach and develop a high-performing team
Agile manager, able to multi-task in a fast-paced environment
Flexibility, fast learner
Autonomy, sense of ownership
Pragmatism and resilience
LANGUAGES
Native or fluent in Spanish
Fluent in English #J-18808-Ljbffr