Client Support Specialist (French)

Overview

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

David Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a French speaking Client Support Specialist for their offices in Barcelona.

Position

Position : Client Support Specialist

Location

Location : Barcelona, Spain

Work model

Work model : onsite, 100%

Employment type

Employment type : Full-time

Remuneration

Remuneration : Base salary + performance bonus.

DUTIES AND RESPONSIBILITIES

Respond to seller queries in a timely and accurate way via email

Identify seller needs and support them in using specific features

Act as mediator between internal stakeholders and sellers

Communicate clearly and concisely, adapting responses to each seller’s needs

Analyze and report product malfunctions by testing scenarios or impersonating users

Update internal databases with information about technical issues and seller interactions

Inform sellers about new features and functionalities

Assist content managers in improving the FAQ to reduce overall contact rates.

REQUIREMENTS

Fluent in French (C1), with proficiency in writing and written. As well as proficiency in English (at least B2)

Proven project management experience with ability to manage deadlines, customers, and schedules

Strong problem-solving skills and ability to maintain customer relationships

Excellent written and verbal communication skills

Service-oriented mindset with ability to explain complex concepts simply

Knowledge of key Support KPIs

Tech- and data-savvy with quick learning of new tools

Strong attention to detail and organizational skills

Excellent listening skills and service mindset with ability to dig deeper into issues

Effective time management with urgency, ownership, accountability, and prioritization skills.

BENEFITS

Attractive remuneration with capped sales bonuses

Private healthcare coverage

Relocation assistance

Fully paid training on company processes, tools, and products

Modern office facilities in a convenient central location.

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