Customer Success Coordinator

Location : Remote (UK, France, Portugal, Spain Preferred)

About Worldly

Worldly is the world’s most comprehensive impact intelligence platform — delivering real data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide the single source of ESG intelligence they need to accelerate business and industry transformation.

Through strategic and meaningful customer relationships, Worldly provides key insights into supplier performance, product impact, trends analysis, and compliance. When a company wants to change how business is done, we enable that systemic shift.

Backed by a dedicated global team of individuals aligned by values, Worldly proudly operates as a public benefit corporation with backing from mission-aligned investors. Want to learn more? Read our story.

About The Role

Worldly is seeking a Customer Success Coordinator who will be responsible for managing customers’ supplier lists and verifying data accuracy. Responsibilities will also include data entry, sending templated emails, and translating data to different platforms. The Customer Success Coordinator will report to the Customer Success Manager and will work with other members of the Customer Success team. The ideal candidate is capable of working with large data sets and detail-oriented. They are interested in retail supply chains and ESG reporting.

What You'll Do

• Manage and maintain detailed record keeping of our customers’ supplier / vendor lists; maintain and update supplier data by inputting text-based and numerical information from source documents within time limits on a recurring basis
• Compile, verify accuracy, and sort information according to priorities to prepare source data for software platform import
• Review data for deficiencies or errors, correct any incompatibilities if possible, and check the output
• Import data to our platform and CRM, on behalf of customers
• Send templated emails on behalf of customers
• Store completed work in designated locations and perform backup operations
• Respond to queries for information and access relevant files
• Comply with data integrity and security policies

We'd Like to See

It Helps If You Have

What We Can Offer You

Life at Worldly

Our team is motivated to transform the way products are made. By helping our customers succeed in a new era of sustainable production, we can build technology that makes a difference on a planetary level.

Our team represents over 15 countries and brings unique experiences from technology to farming to the table. Surround yourself with kind, enthusiastic, and dedicated people who put collaboration and growth at the center of our shared goals.

Benefits and Perks

Equity Statement

We believe it’s essential to reflect the diversity of those we strive to serve. True innovation happens when everyone has room at the table, including the tools, resources, and opportunity to excel. We’re dedicated to building a culturally and experientially diverse team that leads and works with empathy and respect.

Compensation Overview

$55,000 - $60,000 Annual Base Salary (USD)

5% annual bonus

Equity Stock Option (ICU) Program (for approved regions)

Compensation will be converted to the applicable currency by Deel, based on region.

Compensation Range : $55K - $60K

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