Web Platform Service Delivery Manager

Overview We Are Waiting for You

Hi there!

I am Álvaro, the recruiter for this position. Nice to meet you!

First, a little bit about what I like the most about working at Zurich Technology Delivery Center : The environment here is incredibly collaborative and innovative. Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive. Now, I can't wait to share this exciting journey with you at Zurich!

First off all, THANK YOU for considering our company. We understand that finding the right opportunity can be tough, but I’ll try to make it easier.

Who Are We?

Let me introduce us. You’re reading about Zurich Insurance Group, a global leader in insurance, but this role specifically pertains to our Technology Delivery Center (TDC). Established in Barcelona in 2006, the TDC operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units.

In essence, Zurich TDC is where technology meets the vast reach of a multinational company. We specialize in areas such as software development, data analytics, cybersecurity, and IT infrastructure. Our primary mission is to support Zurich's strategic goals and enhance operational efficiency through innovative technology solutions.

If you're considering a role with us, know that you'll be joining a hub of technological excellence dedicated to driving Zurich's success on a global scale.

What You Will Do

As a Zurich Web Platform (ZWP) Service Manager, oversee the delivery of high-quality IT support services to internal stakeholders, ensure service level agreements (SLAs) are met, maintain a stable production environment, and manage changes, security, compliance, and customer satisfaction.

Maintain control over Service Providers.

Act as a bridge between the Support team (currently managed by a supplier) and Channel Engagement Web Services (CEWS), part of the Global Digital Platform (GDP) team.

Be the point of contact for stakeholders, providing regular updates on incident status to different Business Units (covering around 50 external-facing websites across the global organization).

Identify and implement continuous improvements to our support processes and tools.

What Makes You a Great Fit

Service management experience.

Experience in web solution technologies is a plus.

Experience managing and guiding small teams, delegating effectively, resolving conflicts, and adapting to changing priorities.

Experience building and managing stakeholder relationships and removing obstacles toward a win / win outcome.

Hands-on attitude and willingness to tackle tasks directly and proactively.

Good communication skills, leadership and stakeholder management.

Intermediate Microsoft Office skills (Word, Excel, PowerPoint).

Advanced English, written and verbal.

What Makes Us Special

Competitive salary and yearly bonus.

Flexible working model to support work-life balance.

Option to work abroad up to 25 days yearly.

Home office setup allowance and ongoing home office support.

Range of trainings, including English, German and Spanish classes depending on needs.

Ticket restaurant and Health Insurance with the option to exchange for other benefits.

Life and accident insurance; Collective Life retirement plan.

Referral bonus for bringing in talented people.

Exclusive employee discounts and other benefits.

Functional diversity benefits, stock options, and mortgage benefits.

Location

Barcelona, Poblenou.

Job Details

Location(s) : ES - Barcelona

Remote working : Schedule : Full Time

Recruiter name : Alvaro Gallego Zazo

Closing date :

Zurich Technology Delivery Center – Your Talent, Our Strength

At Zurich, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, regardless of race / ethnicity, religion, gender, sexual orientation, age, or disability.

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