Customer Support Specialist

Vitruve Madrid, Community of Madrid, Spain

Customer Support Specialist

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About the role : We're looking for a highly motivated Customer Success & Operations Specialist who will play a pivotal role in ensuring smooth operations and exceptional customer experiences at Vitruve. This position is ideal for someone who is proactive, organized, and eager to grow within a dynamic startup environment.

What you'll do :

• Manage customer communication via email, chat, and other channels.
• Process and track customer orders, create shipping labels, and coordinate closely with the warehouse and assembly line.
• Monitor inventory levels and manage stock reports.
• Handle product dispatch from the office during warehouse closures or vacations.
• Manage and update customer data in HubSpot, including follow-ups on demos, repairs, and replacements.
• Help with office organization.

Must-haves :

Perks and Benefits :

Who we are : Vitruve was founded in 2017 by Oscar Repiso and Iker Zubizarreta, driven by their passion to optimize athletic performance through technology. Recognizing a gap in affordable, reliable, and personalized sports performance tracking tools, they developed the Vitruve device, now used globally by elite athletes and prestigious teams such as Stanford University, UCLA, Paris Saint-Germain, and top-ranked tennis players.

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J-18808-Ljbffr

J-18808-Ljbffr