Customer Support Specialist

Apply remote type Hybrid locations Spain, Barcelona time type Full time posted on Posted 2 Days Ago job requisition id 2025_02556

We are looking for a full time Customer Support Specialist with a passion for technology. In this position, you will work in a dynamic team at our office in Barcelona. You will identify, troubleshoot, and help resolve customers' issues efficiently and accurately, collaborating with peers and other customer-facing departments. Being a Customer Support Representative at Bridgestone Mobility Solutions means you are technically minded, a problem solver, and keeping the customer at the heart of everything you do. You will join a team of 9 colleagues dedicated to the UK region, based in Barcelona, and you will report to the Regional Team Leader.

What you'll be doing :

• Provide product information and effective technical and administration support through multiple channels (phone and email);
• Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior;
• Proactively manage customer expectations;
• Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities;
• Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.

Who are you?

There is no set route to become a Customer Support Specialist, but to be successful in this role, this is the kind of profile we have in mind :

Why you'll love working for us :

Let's not forget the good stuff

Who are we?

We are Bridgestone Mobility Solutions, and we are on a mission to move the world towards a sustainable future using data-driven mobility.

The high-value products and services we develop for fleets, original equipment manufacturers, and governments make travel smoother, reduce congestion, increase accessibility, improve vehicle and road safety, and cut carbon emissions.

Bridgestone Mobility Solutions is a Business Unit of the Bridgestone Corporation, a global leader in tyres and rubber, present in Europe, the Americas, Australia, and Africa.

Webfleet is one of our lines of business within Bridgestone Mobility Solutions. A globally trusted fleet management solution, Webfleet analyses live data from hundreds of thousands of vehicles to help businesses boost fleet productivity, cut costs, and increase safety.

Webfleet is used by more than 50,000 customers worldwide, providing them with the industry's largest support network and the widest range of dedicated applications and integration tools.

Want to join us?

If that's a yes, please apply and upload your CV.

Please note that pre-employment screening might be part of the selection process. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

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