Customer Support Specialist, Italian and English

Customer Support Specialist, Italian and English

Join to apply for the Customer Support Specialist, Italian and English role at ESW .

Job Overview

As a member of our Customer Service team, you will be responsible for providing exceptional service to our customers and retailers. Your duties include handling customer inquiries, resolving issues efficiently, and ensuring that every interaction reflects our commitment to excellence. Your role is vital in maintaining our reputation for outstanding service and customer satisfaction.

Responsibilities

• Respond promptly to customer inquiries via email and chat.
• Provide accurate, valid, and complete information using the right processes & tools.
• Handle and follow up on customer queries, providing appropriate solutions within KPIs, and ensure resolution.
• Manage multiple customer inquiries and tasks simultaneously.
• Stay informed about the company’s products, services, policies, and procedures.
• Collaborate with team members to ensure a consistent and high-quality customer experience.
• Coordinate with internal and external departments (e.g., logistics, carriers) to address customer issues.
• Participate in team meetings, training sessions, and performance evaluations.
• Seek to improve personal performance by staying updated with industry trends and processes.
• Provide feedback and suggestions to improve services, processes, and customer experience.
• Engage in training and development to enhance skills and knowledge.
• Adhere to company policies, procedures, and regulatory requirements.
• Follow security protocols to prevent data breaches and fraud.
• Ensure all customer interactions are handled professionally and efficiently.
• Degree or relevant experience.
• Excellent interpersonal and communication skills, maintaining professionalism and a customer-centric approach.
• Schedule flexibility.
• Native Italian and advanced English skills, written and spoken; additional languages are a plus.
• Strong organization, time management, attention to detail, and innovative thinking.
• Positive attitude, openness to feedback, and willingness to share knowledge.
• Empathy, problem-solving skills, and teamwork orientation.

About ESW

Our purpose is to create meaningful moments between people and their cherished brands. We enable brands to expand globally with seamless ecommerce solutions, including local duties, taxes, fulfillment, delivery, returns, and payments. Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we foster innovation, accountability, and teamwork to create trustworthy solutions.

Why Join Us?

ESW is an equal opportunity employer committed to diversity and inclusion. We consider all candidates without regard to race, color, religion, national origin, age, sex, gender identity, sexual orientation, disability, veteran status, or other protected characteristics. If accommodations are needed during the hiring process, please let us know.

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