Customer care representative

About the Company CRC Industries Europe is a dynamic multinational headquartered in Zele, Belgium, with roots in Philadelphia, USA. We specialize in high-performance chemical products—lubricants, cleaners, degreasers, and anti-corrosion agents—serving the electronics, automotive, and industrial sectors. With production sites in Belgium, the UK and South Africa, and sales offices across Europe and the Middle East, we’re a global force with a local heart. About the Role As a Customer Care Representative, you’ll be the trusted point of contact for our EU customers—especially in Spain, France, and Portugal. You’ll manage the full order-to-cash cycle, ensuring smooth operations, clear communication, and top-tier customer satisfaction. As you grow in the role, you’ll also take on commercial activities such as identifying growth opportunities with smaller accounts, nurturing leads, and assisting the sales team. Responsibilities : Customer Care & Order Management Act as the Single Point of Contact for EU customers Process and confirm orders, ensuring alignment with contracts and delivery timelines Communicate proactively throughout the order cycle Documentation & Logistics Prepare accurate shipping and invoicing documents Tailor documentation to destination-specific requirements Coordinate with warehouses for road and airfreight logistics Sales Support & Customer Success Collaborate closely with Sales and Account Managers to support customer relationships. Support customers with CRC’s digital platforms (EDI, B2 B Webstore) Prepare for key customer meetings and follow up on leads Identify upselling or cross-selling opportunities and contribute to revenue growth After-Sales & Certification Provide customs and compliance documents (MSDS, TDS, Certificates) Handle claims, returns, and corrections with professionalism and speed Qualifications : Experience in customer care or inside sales, with strong order-to-cash knowledge A proactive mindset and commercial awareness Fluent in Spanish and French; Portuguese or another European language is a strong asset Strong communicator with a customer-first and sales-oriented approach Proficient in Microsoft Office (O365 environment) Experience with Microsoft Dynamics 365 F&O or similar ERP systems is a plus What We Offer : A permanent role in a stable, international company A collaborative and supportive team culture that values initiative and growth Opportunities for growth in both patron care and sales A competitive compensation package with attractive benefits Equal Opportunity Statement : We are committed to diversity and inclusivity in our hiring practices.