GTS Field Application Specialist

Join to apply for the GTS Field Application Specialist role at AliveDx .

At AliveDx, we empower diagnostic insights, transform patient care, and innovate for life. With over 30‑years in in vitro diagnostics, we put the health of patients first by creating innovative solutions designed for faster diagnostic results.

AliveDx is recruiting a GTS Field Application Specialist to join the Technical Services team based in Spain. The role is full‑time and permanent, with occasional on‑call duties up to one weekend per month.

YOUR MISSION

The AliveDx GTS Field Application Specialist is highly skilled on AliveDx systems and ensures 1st Level support to customers. The Field Application Specialist conducts AliveDx system on‑site commissioning, operational qualification, and customer training. The goal is to achieve and maintain highest customer satisfaction.

YOUR MAIN RESPONSIBILITIES

• Resolve 1st Level customer questions and problems involving AliveDx solutions.
• Help cross‑functional team investigate difficult questions or complaints from 2nd / 3rd Level support.
• Work at customer sites to investigate blood samples (retesting) and document rationale.
• Assist internal teams to investigate reagents / microarray lots returned by customers and document rationale.
• Answer complaints to customers in a timely manner using the CRM software.
• Troubleshoot performance issues, determine causes, and identify potential corrective actions; work with RA to document safety communications and incident reports.
• Participate in risk‑analysis procedures based on complaint investigations.
• Compile training materials for customers and technical applications.
• Conduct on‑site customer training on instrumentation, software, or reagent products.
• Provide basic and advanced training on AliveDx systems both onsite and in classroom.
• Assist the Technical Support Organization in developing strategy and customer satisfaction programs.

YOUR COMPETENCIES

WHAT WE OFFER

We invite you to send your application, including your resume and any other relevant documents. We look forward to exploring your potential contributions to AliveDx.

AliveDx is an equal‑opportunity employer and welcomes applications from all qualified individuals regardless of nationality, sex, disability, religion / belief, sexual orientation, or age. All aspects of employment, including hiring, promotion, discipline, or discharge, are based on competence, performance, and business needs.

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