Luxury Guest Services Manager

Overview

Job Title : Luxury Guest Services Manager

About the Role :

The Luxury Guest Services Manager plays a pivotal role in delivering exceptional guest experiences within our staterooms, ensuring seamless premium service execution by coordinating and overseeing Stateroom Attendants' work.

Responsibilities

• Collaborates with senior housekeeping staff to coordinate, schedule, and supervise stateroom, public areas, and open decks housekeeping functions.
• DIRECTS, COACHES, SUPPORTS, SUPERVISES, AND EVALUATES DIRECT REPORTS TO ENSURE HIGH-QUALITY STANDARDS ARE MET.
• Manages duty assignments, responsibilities, and workstations for staff members to optimize efficiency and productivity.
• Develops, observes, and evaluates staff and work procedures to guarantee quality standards and service are consistently met.
• Collaborates with senior housekeeping staff to review daily schedules, guest requirements, and guest comments to inform decision-making.
• Responds to guest concerns in a considerate, professional, and positive manner, escalating issues as necessary.
• Conducts regular inspections to ensure company standards are adhered to and maintained.
• Responsible for cost containment, inventory management, and maintaining accurate records to support informed business decisions.
• Mentors, develops, and motivates staff to strengthen their performance and prepare for future advancement opportunities.

Qualifications

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