Talent.com
Esta oferta de trabajo no está disponible en tu país.
Hotel Assistant Manager - Four Seasons Hotel Madrid

Hotel Assistant Manager - Four Seasons Hotel Madrid

HoscoMadrid, Comunidad de Madrid, España
Hace más de 30 días
Descripción del trabajo
  • About the job
  • . . About Four Seasons : . Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. . . At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.. . About the location : . A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.About the role. Four Seasons Hotel Madrid is looking for a Hotel Assistant Manager for our team. Candidates with a passion for excellence, proven leadership experience are invited to apply. Oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties and will also perform these duties on own : welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. This position reports to the Front Office Manager, as well to the Front Desk Manager.. .
  • What you will do
  • . . Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.. Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.. Trains, develops and manages the performance of direct subordinates to ensure the efficient running of front office operations.. Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling and reinforcing the late charge policy to maximize REVPAR.. Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and / or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.. Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.. Checks guest in and out in an efficient and friendly manner, using guest name whenever possible.. Assures that guest is assigned type of room requested and the correct rate is charged.. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.. Utilizes a variety of computer systems to check guests in and out, runs daily reports, selects and block rooms for arriving guests.. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook.. Works harmoniously and professionally with co-workers, supervisors and GSAs.. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.. Performs any other duties as assigned to him / her by management and is also able to work in all shifts including night shift.. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Relations and lobby coverage. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.. Works closely with Housekeeping team to ensure smooth handling of room allocation, balance inventory and room is met with guest’s preference and ready for check in upon arrival.. Works closely with Engineering to ensure for the completion of any guest’s related maintenance issues are resolved and control room preventive maintenance program.. .
  • What you bring
  • . . Our ideal Hotel Assistant Manager have a firm knowledge of hotel operations and must at least 1 year of experience as Assistant Manager in Rooms Division. Candidates must speak read and write Spanish as well as being fluent in English. Must have the right to work in Spain.. .
  • What we offer
  • . .
  • Competitive Salary, wages, and a comprehensive benefits package. .
  • Excellent Training and Development opportunities..
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts..
  • Complimentary Dry Cleaning for Employee Uniforms. .
  • Complimentary Employee Meals.. Schedule & Hours.
  • This is a full-time position. .
  • This role operates on a rotating shift basis, covering morning, evening, and night shifts throughout the week, including weekends. . . Department : Secretary / Executive Assistant. Language required : Spanish.. .
  • The company
  • . . History comes to life with vibrant modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historical buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, a four-level spa and a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to Madrid.

    • Experiencia : Se requiere

    Idiomas : Español – Avanzado. Inglés – Avanzado

    Jornada : Completa

    Inicio : Incorporación inmediata

    Sobre Hosco :

    Hosco empowers the hospitality industry by connecting, inspiring, and providing opportunities to professionals around the world.

    #J-18808-Ljbffr

    Crear una alerta de empleo para esta búsqueda

    Assistant Four Hotel • Madrid, Comunidad de Madrid, España

    Ofertas relacionadas
    • Oferta promocionada
    Hotel Manager (m / f / d)

    Hotel Manager (m / f / d)

    COMMONMadrid, Comunidad de Madrid, España
    As the largest flexible housing company globally, our mission is to provide access to housing anywhere, for everyone.We're passionate about creating solutions with a digital-first approach, making ...Mostrar másÚltima actualización: hace 4 días
    • Oferta promocionada
    Junior Revenue Manager | Hotel | Resort | 16727797

    Junior Revenue Manager | Hotel | Resort | 16727797

    STANDBY.es | Selección de DirectivosToledo, Castilla-La Mancha, España
    Para nuestro cliente, Hotel | Resort , ubicado en las Islas Canarias, STANDBY.Selección de Personal selecciona : Junior Revenue Manager. A quién recomendarías que pueda encajar?.Impulsar el creci...Mostrar másÚltima actualización: hace 6 días
    • Oferta promocionada
    F&B Manager

    F&B Manager

    Hyatt Centric Gran Via Madridmadrid, madrid, España
    Bienvenido a Hyatt Centric Gran Vía Madrid! Buscamos un F&B Manager para liderar a nuestro excelente equipo de Alimentos y Bebidas. Reportarás directamente a la Directora General y serás responsable...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Mantenimiento hotelero (Hostelería y turismo)

    Mantenimiento hotelero (Hostelería y turismo)

    domestiko.comToledo, Toledo, Spain
    Nuevas vacantes para mantenimiento hotelero en Toledo en septiembre.Regístrate gratis y conecta directamente con empresas que buscan personal cualificado. Encuentra el trabajo que mejor se adapte a ...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Steward / Office cocina UMusic Hotel Madrid 5 • - (Madrid)

    Steward / Office cocina UMusic Hotel Madrid 5 • - (Madrid)

    UMusic Hotel Madrid 5 •Madrid, Madrid, Madrid, ES
    Asegurarse de que la cocina esté limpia, bien cuidada y organizada en todo momento.Asegurarse de que los pisos estén secos y limpios en todo momento. Operar la maquinaria de lavado de ollas y manten...Mostrar másÚltima actualización: hace 5 días
    • Oferta promocionada
    Catering Sales Manager - Four Seasons Hotel Madrid

    Catering Sales Manager - Four Seasons Hotel Madrid

    domestiko.comMadrid, Madrid, Spain
    About Four Seasons : Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be t...Mostrar másÚltima actualización: hace 5 días
    Luxury-Estate-Manager (m / w / x)

    Luxury-Estate-Manager (m / w / x)

    Iventa-Master-ATToledo, Castile-La Mancha
    Quick Apply
    El Sauceral, 70km from Madrid near Toledo, is a rural hospitality business currently entering a phase of expansion and professionalization. We are seeking a committed experienced couple to join us i...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Cocineros (Hostelería y turismo)

    Cocineros (Hostelería y turismo)

    domestiko.comMajadahonda, Majadahonda, Spain
    Buscas empleo en cocineros? En Majadahonda te esperan nuevas oportunidades este septiembre.Mostrar másÚltima actualización: hace 13 días
    • Oferta promocionada
    Assistant Store Manager - Madrid Serrano

    Assistant Store Manager - Madrid Serrano

    RichemontMadrid, Comunidad de Madrid, España
    Assistant Store Manager - Madrid Serrano.The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of th...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Deputy Boutique Manager

    Deputy Boutique Manager

    TAG HeuerLas Rozas de Madrid, Madrid, SPAIN
    Job Profile : Deputy Boutique Manager.Location : TAG Heuer – Las Rozas Village.Address : Calle Juan Ramón Jiménez, 3, 28232 Las Rozas, Madrid, España. At TAG Heuer and as a member of LVMH Watches &a...Mostrar másÚltima actualización: hace 21 días
    • Oferta promocionada
    Guest Relations (temporal) - NH Collection Madrid Suecia - (Madrid)

    Guest Relations (temporal) - NH Collection Madrid Suecia - (Madrid)

    Minor Hotels Europe & AmericasMadrid, Madrid, Madrid, ES
    Minor Hotels Europe & Americas.Guest Relations para un contrato temporal de 6 meses.Desempeñarás un papel fundamental a la hora de garantizar una inolvidable experiencia a los huéspedesdesde el pri...Mostrar másÚltima actualización: hace 5 días
    • Oferta promocionada
    Bell Attendant - Four Seasons Hotel Madrid

    Bell Attendant - Four Seasons Hotel Madrid

    domestiko.comMadrid, Madrid, Spain
    About Four Seasons : Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be t...Mostrar másÚltima actualización: hace 12 días
    Luxury-Estate-Manager

    Luxury-Estate-Manager

    Iventa-Master-ATToledo
    Quick Apply
    El Sauceral, 70km from Madrid near Toledo, is a rural hospitality business currently entering a phase of expansion and professionalization. We are seeking a committed experienced couple to join us i...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Hotel Director

    Hotel Director

    GettSleep MadridMadrid, Comunidad de Madrid, España
    Looking for an energetic and proactive manager for the pre-open and development of the GettSleep Madrid capsule hotel.Overseeing operational functions, profitability and service standards.Training ...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Bar Manager | Hotel | Resort | 16727796

    Bar Manager | Hotel | Resort | 16727796

    STANDBY.es | Selección de DirectivosToledo, Castille-La Mancha, España
    Para nuestro cliente, Hotel Resort , ubicado en las Islas Canarias, STANDBY.Selección de Personal selecciona : Bar Manager. A quién recomendarías que pueda encajar?.Supervisar las operaciones d...Mostrar másÚltima actualización: hace 6 días
    • Oferta promocionada
    • Nueva oferta
    Catering Sales Manager - Four Seasons Hotel Madrid

    Catering Sales Manager - Four Seasons Hotel Madrid

    Four Seasons Hotels and ResortsMadrid, Madrid, España
    Overview Catering Sales Manager - Four Seasons Hotel Madrid.Four Seasons is powered by our people.We are a collective of individuals who strive to be better, push ourselves to new heights, and tr...Mostrar másÚltima actualización: hace 17 horas
    • Oferta promocionada
    Rooms Duty Manager

    Rooms Duty Manager

    Thompson MadridMadrid, España
    Únete al Equipo de Thompson Madrid y ponte la cultura por Montera! Déjate seducir por una experiência de lujo, moderna, sofisticada y renovada. Súmate al cambio y no pierdas la oportunidad de unirte...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Hotel Manager (m / f / d)

    Hotel Manager (m / f / d)

    HabytMadrid, Comunidad de Madrid, España
    As the largest flexible housing company globally, our mission is to provide access to housing anywhere, for everyone.We are passionate about creating solutions with a digital-first approach, making...Mostrar másÚltima actualización: hace 3 días
    • Oferta promocionada
    Operations Specialist en Cadena Hotelera - (Madrid)

    Operations Specialist en Cadena Hotelera - (Madrid)

    One Shot HotelsMadrid, Madrid, España
    Empresas : One Shot Hotels En One Shot Hotels hemos cumplido 12 años desde nuestra primera apertura, actualmente tenemos hoteles por toda España en ciudades como Madrid, Valencia, Sevilla, Barcelona...Mostrar másÚltima actualización: hace más de 30 días
    F&B Manager

    F&B Manager

    Hively Hospitality - URBAN HIVEMadrid, España
    Urban Hive Madrid abrirá sus puertas a principios de 2026 en pleno centro de la ciudad.Será el segundo hotel de la marca Urban Hive, tras Urban Hive Milano, y nace para convertirse en un nuevo refe...Mostrar másÚltima actualización: hace 17 días