Customer Service Representative

Job Title : Customer Service Representative

Are you passionate about delivering exceptional customer service and ensuring seamless order fulfillment? Do you thrive in a fast-paced environment where no two days are the same?

In this critical role, you will be responsible for executing the Order to Delivery Process, serving as the primary point of contact for customers regarding service level performance.

Key Responsibilities :

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• Manage customer service activities to ensure excellent service, creating / monitoring sales order fulfillment to ensure order accuracy and forecast alignment.
• Follow up on order status, delivery, pick & pack, invoice, and documentation.
• Solve issues related to orders from Order Entry to Invoice and cash collection.
• Provide information to customers regarding OTB processes and their status.
• Work closely with Supply Planning, Distribution, and Finance to achieve objectives and plans.
• Support Sales & Marketing in achieving sales plans, keeping information up to date, and sharing and validating data.
• Coordinate databases (customer and material master) are accurate to avoid complaints, returns, and credits due to incorrect data.
• Support customer requests and act as a central point of contact for any questions.
• Participate and engage in continuous improvement efforts to drive order process quality and efficiency.
• Bachelor's Degree preferably in business / supply chain management, plus 3-5 years' experience.
• Customer service knowledge.
• Skills in Microsoft Office.
• SAP knowledge of the SD module, or JDE.
• Fluent in the English language (C1).
• Strong analytical capability and attention to detail.
• Willingness to work complex tasks through to completion.
• Ability to collaborate with other departments to reach a common goal.
• Strong understanding of Supply Chain principles.
• Desire to learn and grow in the position and company.
• English working proficiency required. Other European languages considered as an asset.
• Ability to work in conditions that include multiple and sometimes conflicting priorities in tight deadlines.