Salesforce Technical Lead

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience in marketing technology and customer relationship management, focusing on innovation. We are seeking a Technical Lead.

MAIN TASKS :

• Support sales and functional teams with technical knowledge, including solution design, estimation, and assumptions.
• Assist the Project / Delivery Manager in technical leadership, ensuring the platform meets functional requirements.
• Identify and notify risks to project / client profitability and ensure project scope, schedule, and costs are managed effectively.
• Ensure technical objectives are achieved and maintain compliance with quality standards.
• Supervise effort estimations during testing phases.
• Collaborate on project demos and ensure delivery of technical documentation.
• Participate in training and developing the technical team, and identify up-selling and methodological improvement opportunities.
• Contribute to Omega's community of practice through thought leadership and mentoring.

REQUIRED EXPERIENCE :

WHAT WE OFFER :

About us :

Omega CRM, part of Merkle and Dentsu, specializes in accelerating Business Experience (BX) through customer-centric solutions, technology, data, and AI. We are the largest Customer Experience Management agency in Spain, with over 23 years of experience and a diverse team of over 580 professionals from 24 nationalities. Recognized as a Salesforce ecosystem leader, we operate across various industries, delivering omnichannel customer experiences. Our core values are Talent, Flexibility, Commitment, and Innovation. We believe in growing together through our people.

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