Robotics Solutions Engineer

This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

What you do

Join Allianz Partners as the Robotic Process Automation Solution Engineer and drive our digital transformation! You'll be at the forefront of providing automation solutions to our operations. You play a key role by identifying processes suitable for automation, implementing automation solutions, managing the pipeline, conducting tests, overseeing rollouts and providing ongoing monitoring and control of all automated processes.

Be part of the dynamic Global Operations Digital Transformation team and report to the Head of Robotics. This unit integrates cloud / automation solutions, manages learning curves, and ensures operational readiness. This role involves continuous communication with local business units to improve processes, working within a global, cross Line of Business team.

Note : The content below lists key responsibilities and areas of focus.

Responsibilities

• Pre-Development
• Support the business unit in identifying suitable processes which can be automated using Data Analytics, Process Mining techniques
• Work with the local end-2-end teams to validate appropriateness for automation
• Facilitate workshops and requirements clarification meetings
• Ensure right level of detail is available for the process for automation
• Actively support business units in identifying value and benefit of the initiative (ROI)
• Identify potential delivery risks and devise strategies for mitigation
• Development
• Lead the programming processes using RPA tools to develop the automation, integrating Cognitive Automation capabilities where appropriate
• Ensure project deliverables and implementation meet technical requirements
• Test the outputs of the automation
• Provide ongoing status reports on progress of the initiatives
• Assist the business with the development of user acceptance tests and verification of issues
• Facilitate the Q&A process to ensure that the solution delivered will meet business needs and expectations
• Assist with the delivery of training material and process or procedure documentation
• Maintenance & Monitoring
• Monitor and control the RPA processes to ensure ongoing operation using MLOps principles
• Quickly respond to errors and issues, analyzing for root cause and activating the process for rectification
• Regularly report on local resource utilization and availability, performance status of RPA solution, pipeline opportunities and potential risks & blockers for RPA solution rollouts
• Support local incident and bug management, aligning with the RPA Service & Demand Manager as needed
• Framework
• Actively contribute towards the development of a global RPA framework with specific adjustments to the respective country
• Develop jointly with the global team a library of scalable automation solutions to be extended across regions, incorporating AI capabilities where beneficial
• Exchange knowledge and expertise within regional and global networks to improve and standardize RPA development
• Relationship Management
• Build strong relationships through engagement with local lines of business (customers), colleagues, project managers and other key stakeholders across all stages of the project
• Work collaboratively with all stakeholders to facilitate and positively influence solution development and operational support
• Coordinate working relationships with all stakeholders to ensure that all initiative deliverables are within scope and of quality and estimated cost
• Proactively engage with global RPA peers during the solution design process to ensure practical, achievable and cost effective solution options are presented
• Collaborate with project owners and sponsors for sign-off of requirements, UAT plans and scripts and other business related documents
• Account for necessary reviews and approval meetings, aligning with the end-to-end process improvement team on RPA solution requirements (changes) and approval meetings before Go-Live of an RPA solution

What you bring

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being part of their journey.

We empower and encourage you with your personal and professional development by offering a large variety of courses and targeted development programs, in a global environment where international mobility and career progression are encouraged. Caring for health and wellbeing is a priority, with Work Well programs providing peace of mind and flexibility for work-life balance.

Allianz offers a broad set of benefits and a professional, permanent full-time role in Allianz Partners.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. We stand for unity and equal opportunities for all, with an inclusive workplace where people and performance matter and are nurtured in a culture of integrity, fairness, inclusion and trust.

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