Assistance and Insurance Specialist – Travel Care

Viking provides roadside assistance services in Norway, Sweden, Denmark, and Finland. Additionally, we assist drivers throughout Europe via our network and international partners. We ensure the efficient and safe mobility of vehicles, passengers, no matter where the breakdown occurs. We assist in Norwegian, Swedish, Finnish, Danish and English languages.

We are now looking for a Assistance and Insurance Specialist for our Travel Care business. You will among other things :

• Train our staff in insurance conditions, travel insurance principles, as well as assistance processes and case handling (calls, tasks, cases, SLA’s and KPI’s)
• Supervise and run the daily operations
• Execute on quality processes in the daily operations, suggest improvements and complaints handling
• Function as a contact person towards certain customer and stakeholders, including insurance companies and corporate customers

For the right candidates, we can offer to :

You will fit right in at Viking if you :

We are looking for employees who work well independently and are passionate about delivering excellent service to our customers. As a customer service consultant, you will work as part of a larger team that helps and supports each other when needed. To accomplish this task, you will work in various systems to solve the challenges as effectively as possible. Additionally, you will assist our partners in the insurance and automotive industry with various questions related to roadside assistance.

To succeed in this role :

Will You be our new colleague? We look forward to hearing from you! Applications will be reviewed ongoing.