Boutique Manager

What are we expecting from you? Van Cleef & Arpels is looking for a Boutique Manager in Madrid.

He / she will be responsible for the overall management of the Madrid boutique.

He / she will report to the Retail Manager and will be responsible for effectively building and implementing local strategies and directing the team to further develop sales, CRM and client service within the boutique.

Advising, Clienteling & Business development aligned with Maison Identity

Ensure boutique objectives achievement (turnover, clients, portfolio development)

Responsible for defining and implementing the business development strategy and boutique action plan in collaboration with Retail Manager

Work with the Retail Manager to develop a Flagship vision and phased action plan to develop clientele and boutique business

Partner with the CRM Manager to implement clienteling strategies to improve new clients’ acquisition and loyal clients’ retention

Be a referent for the Maison High Jewelry, Jewelry and watchmaking know-how and develop general knowledge on the competition

Ensure exceptional client experience and maintain the highest degree of courtesy and professionalism

Uphold Van Cleef & Arpels image by maintaining professional demeanour at all times and be an ambassador for the Maison inside and outside of the boutique (set up partnerships, close contact with other brands, Hotels, private clubs, etc.)

Proactive and close collaboration with CRC Ambassadors and Online retail team

Manage and develop team Support and challenges team members to reach targets through boutique floor presence, coaching, 1-to-1 meetings, feedback, and training, in coordination with the Training Manager

Set, implements, and monitors individual and collective sales and development plans for the team based on retail KPIs such as sales, transformation rate, average basket and other Retail & CRM targets

Animate the boutique through regular team meetings (daily, weekly, monthly etc), ensuring that staff is aware of the targets and client experience best practices

Ensure that administrative and HR tasks are being managed

Define sharing of roles and responsibilities in the boutique

Actively recruit, maintain talent pipeline and integrate new team member (Induction, insertion in the team, trial period validation)

Boutique Operations Ensure compliance with Group’s policies & enforce Maison’s commercial rules

Overview safety & security of the tram, stock & premises

Ensure that all operating procedures are strictly adhered to (stock management, product handling, security, audits, financial processes etc) through management of stock and Sales Administrator as well as full sales team)

Manage daily set up and break down of boutique for opening / closing, as needed

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with training on our history, know-how and creations.

The recruitment process

Send your application online.

If your profile matches our search, you will be contacted by our HR team for an interview.

Along the recruitment process you will meet our Managing Director for the Market, the Retail Director Europe-CIS, the Human Resources Director Europe-CIS and the President Europe-CIS.

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