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Overview

Welcome to this recruitment process with Vueling!

Applying is your first step to having the opportunity to join the first Top Employer airline in Europe . We hope the information you find hereencourages you to apply so we can get to know you and stay connected.

Let's start by getting to know us better!

At Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.

Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other\'s skills.

We are one of Europe\'s leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.

Job Purpose

Manage and resolve customer service disruptions, including flight cancellations, delays, overbookings, and missed connections, within the Customer Operations department, by operating reservation systems, coordinating with iOCC, airport handlers, third-party vendors, and internal teams, in compliance with airline policies and operational procedures, and keeping customers informed, with the aim of delivering timely solutions, ensuring customer satisfaction, facilitating compensation processes, and maintaining operational records for future claims.

Main Accountabilities

• Ensure timely responses to schedule changes and minimise customer impact.
• Provide passengers with the earliest possible travel solutions.
• Meet customer needs during extended delays and ensure their comfort.
• Minimise service interruptions and maintain operational continuity.
• Reduce passenger inconvenience and resolve seat allocation issues effectively.
• Ensure consistent, compliant, and customer-focused compensation resolutions.
• Maintain accurate records and coordinate responses efficiently.
• Keep stakeholders informed and reduce uncertainty during service disruptions.
• Create a clear operational history for performance analysis and future claims.
• Support punctuality, coordination, and proactive disruption management.
• Maintain customer satisfaction and reduce anxiety during travel disruptions.
• Offer personalised support and resolve critical customer issues promptly.
• Ensure swift and coordinated responses to high-priority cases.
• Contribute effectively to the resolution of emergencies affecting customers.
• Ensure smooth operations and address immediate issues during night shifts.

Main Responsibilities - Tasks

Main Relationships

Education

Experience

Competencies

Languages

Location

Viladecans, Barcelona.

Level

Our Highlights

We are the only Top Employer airline in Europe. For the second year running, Vueling is the only European airline and the only low-cost airline in the world to obtain this certification. The Top Employers Institute programme certifies organisations based on the participation and results of their HR Best Practices Survey, covering six HR domains including People Strategy, Work Environment, Talent Acquisition, Learning, Diversity, Equity & Inclusion, Wellbeing and more.

Fly To Your Full Potential

Every single person who works with us is unique. Join us in flying to your full potential through self-development and pursuing your professional passion. Our employee value proposition and benefits include staff travel, discounts, a flexible working model, and more. Learn more by exploring our recruitment resources.

Our Culture

We thrive on teamwork and collaboration. Joining our team means being part of a cohesive unit that works together, shares knowledge, and supports each other.

Our positive working atmosphere is unique and essential to our productivity and growth. You\'ll be surrounded by diverse and dynamic professionals. We are passionate about what we do : Connecting People and Places! Learn more about our Mission, Vision, & Values.

Our Recruitment Process

Your experience as a candidate is critical for us. We firmly believe that understanding our process will alleviate anxiety and ignite your passion for this extraordinary experience. Please take a closer look at how our process works.

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