Talent.com
Esta oferta de trabajo no está disponible en tu país.
Team Manager - German Market - Financial Institution - 25K

Team Manager - German Market - Financial Institution - 25K

SitelMadrid, Comunidad de Madrid, España
Hace 13 días
Descripción del trabajo

Overview

Location : Madrid - On-site - Full-time - Permanent Contract

Start Date : ASAP

Are you passionate about delivering exceptional customer service and leading teams to success?

Join our renowned financial services company as a Team Manager for the German market and play a key role in elevating our Customer Service department.

We're looking for a native German speaker with advanced English (C1) and proven experience in customer service and team leadership.

Key Responsibilities

  • Team Performance Monitoring : Evaluate agent interactions to ensure KPIs are met, offering coaching and guidance to boost performance.
  • Data Analysis & Feedback : Analyze campaign results to provide constructive feedback that empowers agents to reach their targets.
  • Customer & Technical Support : Assist with escalated customer queries and support remote staff with technical issues when needed.
  • Reporting : Prepare and maintain performance reports to ensure continuous and effective monitoring.
  • Issue Resolution : Proactively handle customer requests to enhance overall satisfaction.
  • Effective Communication : Foster seamless communication between agents and customers to optimize service quality.
  • Team Leadership : Use your leadership skills to build team cohesion, motivation, and professional growth.
  • Onboarding & Integration : Support the smooth onboarding of new agents, ensuring a quick and efficient integration into the team.

What We Offer

  • Type of Contract : Permanent (with 2-month probation).
  • Working Hours : Monday to Friday, 9 : 00-20 : 00 (split shift) + 1 rotating weekday off (regulated).
  • Location : Paseo Imperial 14, 28005 Madrid (Edificio Monday) Or Lehmberg Ruiz 21, Centro District.
  • Salary : €25,000 gross annually.
  • Training : Fully paid, under contract Mon-Thu 9 : 00-18 : 00 Friday 9 : 00-16 : 00.
  • Start of Training : ASAP.
  • Requirements

  • Native German speaker.
  • Advanced English (C1 minimum).
  • Proven experience in customer service and team leadership.
  • Strong leadership skills and effective communication abilities.
  • Residence in Madrid or willing to relocate.
  • Benefits

  • Work in a company with real possibilities for growth.
  • Language classes for all employees (Spanish, French, Swedish, Portuguese...)
  • Employee experience programme with activities every week.
  • Special discounts on private health insurance, technology, etc.
  • Make an impact in our organization and help shape the future of our team. We look forward to meeting you soon!

    At Foundever, we're committed to YOU :

    Continuous Growth - An innovative training plan designed to support your ongoing development.

    Holistic Wellbeing - Move Well, Eat Well, Live Well, Do Well.

    Create your best moments.

    Join the #FoundeverLife!

    #J-18808-Ljbffr

    Crear una alerta de empleo para esta búsqueda

    Financial Manager • Madrid, Comunidad de Madrid, España

    Ofertas relacionadas
    • Oferta promocionada
    Network & Client Manager, German Speaker

    Network & Client Manager, German Speaker

    Management EventsKingdom Of Spain, España
    Aurora Live by Management Events ist die führende Plattform, die Top-Entscheidungsträger.Networking-Möglichkeiten, aktuellen Insights und hochwertigen Events verbindet. Nordeuropa, der DACH-Region...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    • Nueva oferta
    Finance Manager (German Speaking)

    Finance Manager (German Speaking)

    Boldyn NetworksMadrid, Madrid, España
    Overview Role can be based in Munich or Barcelona.About the role : Smart Mobile Labs (SML), Germany's market leader in bespoke private 5G networks, has recently joined forces with Boldyn Networks t...Mostrar másÚltima actualización: hace 5 horas
    • Oferta promocionada
    • Nueva oferta
    German Pre-sales Lead Generation (BDR) in Madrid

    German Pre-sales Lead Generation (BDR) in Madrid

    Job SquadMadrid, Madrid, España
    Deutschsprachiger Sales Spezialist (BDR) in Madrid Möchtest du in einer warmen und sonnigen Küstenstadt mit einem pulsierenden Nachtleben, schönen Parks und gemütlichen Cafés leben, in denen du di...Mostrar másÚltima actualización: hace 5 horas
    • Oferta promocionada
    German Sales Recruiter

    German Sales Recruiter

    Tenth Revolution GroupMadrid, Community of Madrid, España
    German-Speaking Sales Recruiter – Madrid (On-site).We’re offering the opportunity to join a global leader in IT recruitment and grow your career fast in Madrid!. We’re looking for a motivated German...Mostrar másÚltima actualización: hace 19 días
    • Oferta promocionada
    From Beach to Boardroom : Digital Partner for German-speaking Markets

    From Beach to Boardroom : Digital Partner for German-speaking Markets

    Cross Border TalentsMadrid, Comunidad de Madrid, España
    Shape the Digital Future of Leading Brands from Sunny Barcelona.Our company is a key player in the digital marketing arena, and we're looking for a strategic mind to join our high-performing team i...Mostrar másÚltima actualización: hace 8 días
    • Oferta promocionada
    Sales Representative With German

    Sales Representative With German

    Eurofirms Group | People firstKingdom Of Spain, España
    At Eurofirms, we are looking for a Sales Agent with German for a leading cruise sales company With exclusive operation in Germany, Austria and Switzerland. The company is needing to strengthen the t...Mostrar másÚltima actualización: hace 18 días
    • Oferta promocionada
    Sales Manager Germany Dach

    Sales Manager Germany Dach

    AltorecruitKingdom Of Spain, España
    Sales Manager Alemania – Maquinaria Industrial y Automatización.En Altorecruit, consultora internacional especializada en la selección de perfiles técnicos y directivos en los sectores de plásticos...Mostrar másÚltima actualización: hace 12 días
    • Oferta promocionada
    • Nueva oferta
    Community Manager & Consumer Care Specialist with German

    Community Manager & Consumer Care Specialist with German

    Teleperformance SpainMadrid, Madrid, España
    This position has the purpose of coordinating and managing direct communication through all digital channels in a proactive way. in this way we can maintain customer satisfaction in line with the n...Mostrar másÚltima actualización: hace 5 horas
    • Oferta promocionada
    German-Speaking Roles Abroad Summer Job or Long-TermCareer

    German-Speaking Roles Abroad Summer Job or Long-TermCareer

    Velenosi&MeredithMadrid, Spain
    Job Opportunity : German-Speaking Roles Abroad Summer Job or Long-Term Career!.Are you a German speaker with an EU passport looking for a new adventure? Whether you're interested in a 3-month summer...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Sales Development Representative - German Market

    Sales Development Representative - German Market

    Dogfy DietMadrid, Madrid, España
    Overview Dogfy Diet is more than a company – it’s a movement.Founded in 2019, our mission is to transform the way we take care of our loyal companions. Our goal is to bring fresh, natural, home-coo...Mostrar másÚltima actualización: hace 14 días
    Partnership Success Manager German Native

    Partnership Success Manager German Native

    Amber-Green Facilities SLMadrid, MD, ES
    Are you passionate about a career in the marketing or sports industry? Do you want to work with the biggest brands and clubs in European football? Do you want to be part of a multicultural and fast...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    • Nueva oferta
    Community Manager & Consumer Care Specialist with German

    Community Manager & Consumer Care Specialist with German

    TeleperformanceMadrid, Madrid, España
    The role This position has the purpose of coordinating and managing direct communication through all digital channels in a proactive way. in this way we can maintain customer satisfaction in line ...Mostrar másÚltima actualización: hace 5 horas
    German Speaking Account manager / Barcelona- Hybrid

    German Speaking Account manager / Barcelona- Hybrid

    Cross Border TalentsMadrid, Spain
    Quick Apply
    German Speaking Google Ads Sales Account Manager.Are you ready to take your digital marketing career to the next level? We are looking for a. German Speaking Google Ads Sales Account Manager.Manage ...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    German-speaking Account Manager

    German-speaking Account Manager

    Cross Border TalentsMadrid, Spain
    Full-time, permanent contract after 12 months.Up to 500 for flight + assistance in finding accommodation.Cross Border Talents is hiring an Account Manager to join an international team in Málaga, s...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Customer Success Manager (German-speaking)

    Customer Success Manager (German-speaking)

    PVcasemadrid, España
    As a Customer Success Manager at PVcase, you will be responsible for nurturing customers from onboarding through renewal. This role reports to the Head of Customer Success Management (EMEA) and is o...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    • Nueva oferta
    German Speaking Growth Marketing Manager – Seo & Sea (All Genders) -100% Remote - Madrid

    German Speaking Growth Marketing Manager – Seo & Sea (All Genders) -100% Remote - Madrid

    8mylez GmbHMadrid, Madrid, España
    Overview German speaking Growth Marketing Manager – SEO & SEA (all genders) -100% remote - Madrid.Join to apply for the German speaking Growth Marketing Manager – SEO & SEA (all genders) -100% rem...Mostrar másÚltima actualización: hace 5 horas
    • Oferta promocionada
    Project Manager - German speaking (f / m / x)

    Project Manager - German speaking (f / m / x)

    Otovo SRLMadrid, Comunidad de Madrid, España
    Project Manager - German speaking (f / m / x).Are you looking for an opportunity to make a positive impact on the world while working for a fast-growing and innovative company? Otovo aims to make solar...Mostrar másÚltima actualización: hace más de 30 días
    Customer Success Manager - German Market

    Customer Success Manager - German Market

    goFLUENTMadrid, Comunidad de Madrid, .ES
    Quick Apply
    FLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human i...Mostrar másÚltima actualización: hace más de 30 días
    German-Speaking Google Ads Sales Account Manager | Relocation to Barcelona

    German-Speaking Google Ads Sales Account Manager | Relocation to Barcelona

    Cross Border TalentsMadrid, Spain
    Quick Apply
    We are looking for an experienced.Google Ads Account Manager (Sales).As a trusted partner, you'll provide advanced, tailored marketing strategies that maximize results and ensure long-term client s...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    • Nueva oferta
    Senior Digital BSR - German speaking

    Senior Digital BSR - German speaking

    CoupaMadrid, Madrid, España
    Overview Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of do...Mostrar másÚltima actualización: hace 5 horas