Support Service Engineer

Job Description : Job Title :

IT Support / EUC Engineer / L1 Field Service Engineer - Barcelona, Catalonia

Job Type

Onsite

Client Location : Job Requirements :

The EUC onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.

Technologies

: Microsoft Intune, Zoom Meeting Rooms, Microsoft Office 2010, office 365 products –Windows 10 desktops, laptops, printers, networked copiers, Mobile Iron, NIC's, basic LAN / WAN connectivity, network cable patching, Hands & feet support to Rack and stack activities.

IT Tools – SCCM OS deployment, Intune Autopilot OS deployment, Microsoft MFA, Service NOW Ticketing tool (Incident, Service Requests, Asset management)

Technical Skills :

~7 to 8 years experience providing end-user support for PC desktop and application software and installing, upgrading, troubleshooting and repairing personal computers in a network environment.

~ Solid knowledge of Windows (version 10 preferred)

~ Full Microsoft Office Suite and Operating Systems : Win7 and Win10. Word, Excel, Skype, Outlook Calendar, scheduling and SharePoint

~ Hands-on hardware troubleshooting experience

~ Ability to read and understand technical manuals, procedural documentation and OEM guides

~ Knowledge of Active Directory for computer configuration e.g., WebSM

~ Good understanding of Skype, VPN and mobile device support

~ Knowledge of IMAC, SLA's and Asset management, ITIL

~ General understanding of network infrastructure of DNS, Proxy servers and firewalls

~ Basic knowledge of LAN / WAN setups and concepts

~ Knowledge of software distribution, patching and imaging technologies desirable