Support Engineer (EMEA)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer in EMEA.

As a Support Engineer, you’ll join a growing technical team dedicated to providing world‑class support for enterprise customers. Acting as the bridge between Product Support and Engineering, you will investigate complex issues, design scalable solutions, and drive continuous improvement across the support process. This role offers the opportunity to work with modern technologies, collaborate with cross‑functional teams, and directly influence customer satisfaction and product quality. You’ll thrive in an environment that values autonomy, innovation, and shared learning while contributing to the success of thousands of users worldwide.

Accountabilities

• Manage escalations from Product Support and provide in-depth technical troubleshooting for complex issues.
• Investigate, reproduce, and resolve advanced product and integration problems across a dynamic ecosystem.
• Collaborate closely with Engineering and Product teams to report, triage, and resolve recurring or high-impact issues.
• Develop and document playbooks, troubleshooting guides, and best practices to strengthen internal processes.
• Improve tooling, automation, and workflows to increase efficiency and resolution speed.
• Act as a mentor and technical resource to Product Support Engineers, fostering skill growth and knowledge sharing.
• Contribute to building a scalable Tier 2 support function with a focus on quality, reliability, and customer experience.

Requirements

Benefits

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

It compares your profile to the job’s core requirements and past success factors to determine your match score.

Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.