Danish-Speaking Customer Lifecycle ManagerCross Border Talents • Málaga, Andalucía, España
Danish-Speaking Customer Lifecycle Manager
Cross Border Talents • Málaga, Andalucía, España
Hace 2 horas
Descripción del trabajo
Key Responsibilities
Handle customer inquiries via phone, email, and chat, providing timely and accurate information.
Assist customers with product-related questions, technical support, and issue resolution.
Process orders, returns, and complaints while maintaining a high level of customer satisfaction.
Collaborate with internal teams to address customer concerns and elevate issues as needed.
Maintain up-to-date knowledge of products, services, and industry trends.
Accurately document interactions and maintain customer records in the CRM system.
Strive to exceed customer expectations and deliver a superior service experience.
Qualifications & Skills
Language Skills : Native or fluent in Danish; proficient in English (B2 or higher).
Previous experience in customer service, support, or a related field is preferred.
Excellent communication and problem-solving skills.
Ability to multitask, prioritize, and handle challenging situations calmly and effectively.
Proficiency in using CRM systems and basic computer applications.
A customer-first mindset with a positive and proactive attitude.
Interest in the automotive or electrical vehicle industry is a plus.
Why Join Us?
Work in a fast-paced and innovative environment within the growing electrical automotive industry.
Be part of a dynamic, multicultural team in the heart of Malaga.
Opportunities for professional growth and development.
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Customer Manager • Málaga, Andalucía, España
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