Key Account Manager

Overview

Are you an Aktivists?

Aktiva is an award-winning independent creative design agency based in Barcelona, specializing in the beauty industry. With over 20 years of experience, we connect brands with society through strategic creativity and innovative design. We develop market-leading brand identities, packaging designs, visual communication, and social content to help businesses captivate new generations and lead the competition.

Role description

This is a full-time on-site role for a Key Account Manager located in Barcelona. The Key Account Manager will be responsible for managing and nurturing key client accounts, developing business plans, ensuring customer satisfaction and exceptional customer service, and driving account growth. The role involves analyzing account performance, identifying opportunities for improvement, and collaborating with internal teams to deliver creative and impactful solutions.

Responsibilities

• Act as the main liaison with the marketing teams of a leading beauty group, ensuring smooth communication and flawless execution on all projects.
• Build trust and deepen relationships across different business units within the group to expand the agency\'s footprint.
• Proactively identify new opportunities to collaborate with brands across the group\'s portfolio (fragrances, cosmetics, skincare).
• Leverage account knowledge and critical thinking to anticipate client needs and provide proactive solutions that enhance the agency\'s value as a creative partner.
• Serve as a facilitator between the leading beauty group and Aktiva teams, coordinating resources and timelines to ensure projects are delivered with excellence, on time, and on brand.

What we look for

Character

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