Service Delivery Manager - Payroll Managed Services on SAP

Service Delivery Manager - Payroll Managed Services on SAP EPI-USE Madrid, Community of Madrid, Spain

Service Delivery Manager - Payroll Managed Services on SAP EPI-USE Madrid, Community of Madrid, Spain

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Due to growth, an exciting opportunity has arisen for a Service Delivery Manager to join the Employee Managed Services (EMS) team at EPI-USE, which provides outsourced payroll services to enterprises on SAP payroll and SAP SuccessFactors technology.

As a Service Delivery Manager in the EMS bureau team, you will be responsible for liaising with clients, preparing for and conducting service review meetings including Quarterly Business reviews, monitoring Service Level Agreement performance, and being a point of contact in escalations for service-related issues.

The ideal candidate will have excellent communication skills (they must have excellent English language skills) and convey attentiveness and helpfulness towards clients. They must have a strength in interpreting and presenting data, including Key Performance Indicator and Service Level Agreement data, Management Information, during service review meetings.

You will be expected to maintain confidentiality at all times, comply with data protection (GDPR) legislation and carry out any reasonable duties as requested by line management.

This is a hybrid role with :

Supportive team

Increasing payroll and SAP knowledge through a varied role

Holidays : 25 working days per year.

The company offers to contribute 50% towards optional private medical insurance cover

Regular training

Requirements :

Professional English language ability (European Languages framework C1 or better), and strong oral and written communication skills

You must be located within commutable distance of Madrid, Spain

At least 2 years of technology service delivery experience

Client relationship management, and ability to proactively offer solutions.

Ability to work to agreed deadlines and adapt to change

Accuracy and attention to detail

Capable of building relationships

Ability to grow the business

Knowledge of – GDPR and data protection laws

Working knowledge of Microsoft Excel and Word

Payroll knowledge

SAP knowledge

Relevant experience of working in a busy multi-client environment

Looking to progress a diverse career

Knowledge of ITIL frameworks

Seniority level Seniority level Entry level

Employment type Employment type Full-time

Job function Job function Project Management and Information Technology

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